Search found 756 matches

by Csuleiman
Tue Oct 17, 2017 7:34 am
Forum: Problems
Topic: Cannot see results in Documentation
Replies: 1
Views: 11

Re: Cannot see results in Documentation

Dear nicolasm,

Please send your project to support@dial.de with a link to this thread for an analysis. Besides this please be so kind to provide us also with some explaining screenshots.

Best regards,
DIAL Support Team
by Csuleiman
Mon Oct 16, 2017 12:24 pm
Forum: Problems
Topic: Evo returning incorrect results.
Replies: 1
Views: 19

Re: Evo returning incorrect results.

Dear JWalsh,

Please send your project to support@dial.de with a link to this thread for an analysis. Besides this please be so kind to provide us also with some explaining screenshots.

Best regards,
DIAL Support Team
by Csuleiman
Mon Oct 16, 2017 11:14 am
Forum: Problems
Topic: dialux evo 7.1 does not calculate daylighting
Replies: 3
Views: 37

Re: dialux evo 7.1 does not calculate daylighting

Dear kamalsh, Thank you very much for sending us your project file. After analysing the problem intensely we determined that most of the windows do not have the setting for "daylight relevant". Therefore we activated the corresponding check box for the daylight relevance and afterwards we were able ...
by Csuleiman
Mon Oct 16, 2017 10:54 am
Forum: Problems
Topic: Fatal error when openning old Dialux Evo files
Replies: 1
Views: 14

Re: Fatal error when openning old Dialux Evo files

Dear maj7510, Please delete the contents of the "temp folder" from your system and try to start an evo project once again. To do this, you only have to type %temp% into the Windows Explorer search function and delete all the contents of the folder. Afterwards please check whether the problem still e...
by Csuleiman
Mon Oct 16, 2017 9:34 am
Forum: Problems
Topic: ERROR TRYING TO OPEN AN EXISTING FILE
Replies: 3
Views: 25

Re: ERROR TRYING TO OPEN AN EXISTING FILE

Dear Eltec,

Thank you very much for sending us your project file. We were able to repair your project and sent you already to your email address. In your project file two furniture objects could not be found, so we must replace them by cubes.

Best regards,
DIAL Support Team
by Csuleiman
Mon Oct 16, 2017 9:00 am
Forum: Problems
Topic: ERROR TRYING TO OPEN AN EXISTING FILE
Replies: 3
Views: 25

Re: ERROR TRYING TO OPEN AN EXISTING FILE

Dear Eltec,

We would like to ask you to provide us with your project file for an analysis. Please send us also a link to this topic so that we can better assign the issue. Our email-address is support@dial.de.

Best regards,
DIAL Support Team
by Csuleiman
Fri Oct 13, 2017 7:49 am
Forum: Problems
Topic: missing parts in on screen
Replies: 8
Views: 129

Re: missing parts in on screen

Dear Roughy15, We know that you have already uninstalled the DIALux version completely from your system, but anyway we wonder if you could do it once again. Then please download the setup of DIALux 4.13.0.1 via the following link: https://b2b.dial.de/index.php/s/cIIy2QlIAdD5Bjy Afterwards please ins...
by Csuleiman
Wed Oct 11, 2017 7:03 am
Forum: Using DIALux 4
Topic: Dialux 4.13.0.1 PDF printing issue
Replies: 2
Views: 49

Re: Dialux 4.13.0.1 PDF printing issue

Dear howardhsu,

Please have a look at the following thread to solve your problem:
https://dxboard.dialux.com/viewtopic.ph ... ut#p100718

Best regards,
DIAL Support Team
by Csuleiman
Tue Oct 10, 2017 8:55 am
Forum: Construction
Topic: Extresion body excluded from a calculation surfice
Replies: 3
Views: 95

Re: Extresion body excluded from a calculation surfice

Dear Cinssc, Objects (extrusion volumes, standard objects) are not excluded from calculation surfaces/ working planes. In one of the next evo versions we will improve this feature. As a workaround you can use the feature of exclude subspaces in the tool "assessment zones" and create a subspace aroun...
by Csuleiman
Tue Oct 10, 2017 6:42 am
Forum: Construction
Topic: Subtrahieren / vereinigen
Replies: 1
Views: 46

Re: Subtrahieren / vereinigen

Hallo specialKxx, wenn Sie beide Extrusionskörper selektiert haben, müssten Sie das Tool "Kopieren und Anordnen" öffnen. Dort finden Sie die Möglichkeit, beide Objekte voneinander zu subtrahieren. Im Kontextmenü unterstützen wir diese Funktion allerdings nicht wie in DIALux 4. Screenshot.JPG Freundl...