Search found 1640 matches

by Csuleiman
Thu Nov 21, 2019 3:05 pm
Forum: Problems
Topic: Dialux does not show hatch
Replies: 1
Views: 8

Re: Dialux does not show hatch

Hello PascalBestLed, We wonder if you could send us the DWG file and also some explanatory screenshots for further analysis. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dial.de'. Best regards, DIAL Support T...
by Csuleiman
Thu Nov 21, 2019 10:49 am
Forum: Using DIALux evo
Topic: Glare Rating (GR) calculation
Replies: 3
Views: 21

Re: Glare Rating (GR) calculation

Hello Sentinel, We are not aware of any problems from other users concerning the GR calculation in evo. If you want to compare both DIALux projects, they must be exactly the same. There are some parameters to consider and to set equal, like the maintenance factor, the GR calculation according to EN1...
by Csuleiman
Thu Nov 21, 2019 10:08 am
Forum: Using DIALux evo
Topic: Glare Rating (GR) calculation
Replies: 3
Views: 21

Re: Glare Rating (GR) calculation

Hello Sentinel, We wonder if you could send us your evo and also DIALux 4 project file for further analysis. We would like to look at the GR differences between the two projects directly in comparison. It would be of help if you could send us the link to this topic so that we could better assign thi...
by Csuleiman
Wed Nov 20, 2019 9:55 am
Forum: Using DIALux evo
Topic: how to change a lamp on a luminaire
Replies: 1
Views: 317

Re: how to change a lamp on a luminaire

Hi Ana Paula Felippe, We are not quite sure whether we have understood your inquiry correctly. Do you really want to replace a Philips lamp or luminaire? The Philips lamp plugin is no longer available for download. Therefore, we assume that you mean the luminaire plugin of Philips. It would be helpf...
by Csuleiman
Tue Nov 19, 2019 1:17 pm
Forum: Problems
Topic: Walls go missing after I duplicate floo
Replies: 5
Views: 244

Re: Walls go missing after I duplicate floo

Hello eletsi,

You just have to limit the cutting depth for the two cutouts as it is shown in the first screenshot. Afterwards, it should be possible to set the materials as required.

Screenshot 1_.JPG
Screenshot 1_.JPG (205.24 KiB) Viewed 211 times
Screenshot 2_.JPG
Screenshot 2_.JPG (222.6 KiB) Viewed 211 times

Best regards,
DIAL Support Team
by Csuleiman
Tue Nov 19, 2019 12:22 pm
Forum: Construction
Topic: Elemente in Öffnungen fehlerhaft gerendert
Replies: 1
Views: 182

Re: Elemente in Öffnungen fehlerhaft gerendert

Hallo martin123,

könnten Sie uns bitte Ihre evo Projektdatei und einen Screenshot zusenden, um das Problem besser analysieren zu können. Bitte senden Sie die Dateien und den Link zu diesem Thread an support@dial.de.

Freundliche Grüße,
DIAL Support Team
by Csuleiman
Tue Nov 19, 2019 12:20 pm
Forum: Problems
Topic: NOT GETTING ANY KIND OF DOCUMENTATION ON MY PC
Replies: 1
Views: 147

Re: NOT GETTING ANY KIND OF DOCUMENTATION ON MY PC

Hello PROLIGHT, Please send us your evo project file for analysis. We would like to check the problem directly in this project. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dial.de'. Best regards, DIAL Suppor...
by Csuleiman
Tue Nov 19, 2019 10:30 am
Forum: Using DIALux evo
Topic: imported 3D object color
Replies: 1
Views: 830

Re: imported 3D object color

Hello helene light 67, Please send us your evo project and also the 3DS file for analysis. We would like to check the problem directly in this project. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dial.de'. B...
by Csuleiman
Tue Nov 19, 2019 10:29 am
Forum: Using DIALux evo
Topic: color of a material texture
Replies: 1
Views: 1125

Re: color of a material texture

Hello helene light 67,

It is unfortunately not possible to change the colour of an imported texture.

Best regards,
DIAL Support Team
by Csuleiman
Tue Nov 19, 2019 10:23 am
Forum: Problems
Topic: Walls go missing after I duplicate floo
Replies: 5
Views: 244

Re: Walls go missing after I duplicate floo

Hello eletsi, If you select the inner contour of the room, you can simply create another contour point to separate the two walls from each other. Now you can select the desired texture in the material tool and drag it to the first wall using drag&drop and hold down the Shift key. The same applies to...