Search found 1140 matches

by Csuleiman
Wed Sep 19, 2018 11:25 am
Forum: Problems
Topic: Dialux 4.13 unable to load dwg.
Replies: 1
Views: 8

Re: Dialux 4.13 unable to load dwg.

Dear Peter, Maybe there is a file in your documents folder that crashes a DIALux file called "ShellExtension.dll". So, we would like to recommend you to clear out the documents folder and try to import a DWG file once again. In case the problem still exists, please be so kind to send us one of the p...
by Csuleiman
Wed Sep 19, 2018 9:38 am
Forum: Problems
Topic: crash dialux evo 8
Replies: 5
Views: 31

Re: crash dialux evo 8

Dear cakly, You could try to clean up your system completely by doing the following: 1) Uninstalling the current DIALux evo version 2) Then delete the DIALux evo folder completely manually: C:\Program Files\DIAL GmbH 3) Install our evo version 8 (patch 3) again on your system with the following down...
by Csuleiman
Wed Sep 19, 2018 7:01 am
Forum: Problems
Topic: crash dialux evo 8
Replies: 5
Views: 31

Re: crash dialux evo 8

Dear cakly,

Have you uninstalled Dell's Backup and Recovery utilities completely from your computer system? Or have you only reinstalled evo?

Best regards,
DIAL Support Team
by Csuleiman
Wed Sep 19, 2018 5:45 am
Forum: Problems
Topic: crash dialux evo 8
Replies: 5
Views: 31

Re: crash dialux evo 8

Dear cakly,

As you got a Kernelbase.dll error message it seems to be the same problem as it is described in the following thread:
https://dxboard.dialux.com/viewtopic.ph ... se#p100396

Please check the suggestion to solution.

Best regards,
DIAL Support Team
by Csuleiman
Tue Sep 18, 2018 7:35 am
Forum: Using DIALux evo
Topic: Searchlight or Skytracker
Replies: 1
Views: 18

Re: Searchlight or Skytracker

Dear nelmagdaleno,

Since we do not know which manufacturer offers such a luminaire, we can only recommend that you use LUMSEARCH, our luminaire search engine based on an online platform:

http://lumsearch.com/en#0

Best regards,
DIAL Support Team
by Csuleiman
Mon Sep 17, 2018 8:26 am
Forum: Wishes/suggestions
Topic: SAVE ALL button at Raytrace
Replies: 1
Views: 43

Re: SAVE ALL button at Raytrace

Dear beta-ferenc,

We will add this wish to our roadmap of evo. Our product owner will check the priority and effort for such an improvement. Thank you very much for your feedback!

Best regards,
DIAL Support Team
by Csuleiman
Mon Sep 17, 2018 8:25 am
Forum: Wishes/suggestions
Topic: Uniform scale of objects
Replies: 1
Views: 55

Re: Uniform scale of objects

Dear agonz46,

Thank you very much for your important feedback. We will add your wish as a new point to our improvement list of evo. This list is the basis for development of the upcoming evo versions.

Best regards,
DIAL Support Team
by Csuleiman
Fri Sep 14, 2018 8:45 am
Forum: Problems
Topic: DIALUX crash import dwg
Replies: 8
Views: 173

Re: DIALUX crash import dwg

Hi LPP, Unfortunately we cannot reproduce the crash and therefore have difficulties to offer you an adequate solution. Maybe there is a file in your documents folder that crashes a DIALux file called "ShellExtension.dll". So, we would like to recommend you to clear out the documents folder and try t...
by Csuleiman
Fri Sep 14, 2018 6:49 am
Forum: Using DIALux evo
Topic: View in documentation
Replies: 1
Views: 46

Re: View in documentation

Dear LeoGN, Please have a look at the following thread: https://dxboard.dialux.com/viewtopic.php?f=17&t=85439&p=103988&hilit=save+view+documentatio#p103988 If you have still problems to get the view into the documentation, please feel free to send us your evo project file for further analysis. It wo...
by Csuleiman
Thu Sep 13, 2018 8:05 am
Forum: Problems
Topic: DIALUX crash import dwg
Replies: 8
Views: 173

Re: DIALUX crash import dwg

Dear LPP,

Ok, then please be so kind to send us one of the problematic DWG files for further analysis. Our email address is support@dial.de. It would be of help if you could send us also the link to this topic, so that we could better assign this issue.

Best regards,
DIAL Support Team