Hello Mari Preciado, We would like to check the problem directly in DIAlux. Therefore we would like to ask you to provide us with the luminaire file for analysis and some explanatory screenshots that show the problem in detail. It would be of help if you could send us the link to this topic so that ...

Hello Kosal, Your DWG file contains a .SHX file that was created as external reference when you saved the DWG file. This creation of the external references must be avoided when saving the drawing file, as our evo software cannot process such references. You can try to include this reference as a bl...

Hello Kosal, DWG/ DXF files saved in newer AutoCAD formats cannot be imported into our DIALux software. Therefore, please save the DWG files in an older AutoCAD version (evo is valid until AutoCAD 2013 and DIALux 4.13 until AutoCAD 2010) and try to import them into DIALux. If you still have problems...

Hello zaleo,

We will forward your suggestion to our product owner. They will discuss your issue intensively and add your wish to our improvement list for future evo versions. Thank you for your important feedback!

Best regards,
DIAL Support Team

Hallo Martin,

könnten Sie uns bitte Ihr evo Projekt zwecks Analyse zusenden. Wir werden versuchen, das Verhalten in 3D nachzustellen. Bitten senden Sie die Projektdatei und den Link zu diesem Thread an support@dial.de.

Freundliche Grüße,
DIAL Support Team

Hello Sandra, DIALux evo 8.2, DIALux 4.13.0.2 as well as our electronic luminaire catalogues (plugins) are compatible with WIN10. We would like to recommend you to deactivate all your security software (virus scanner) once on your computer system and have a look if something in the background of you...

Hello Troy, We would like to check the problem directly in evo. Therefore we would like to ask you to provide us with the evo project file for analysis and some explanatory screenshots that show the problem in detail. Unfortunately, your screenshot was not uploaded properly. It would be of help if y...

Hello MartinPykaCora, Unfortunately, we have no good news for you. Our developer was not able to restore the original project file. During the last saving process, incorrect information was written that no longer allows the file to be opened. This information can no longer be repaired by us. In case...

Hello Meera, Ravivarma We would like to check the problem directly in evo. Therefore we would like to ask you to provide us with the evo project file for analysis and some explanatory screenshots that show the problem in detail. It would be of help if you could send us the link to this topic so that...

Hallo Martin, haben Sie bereits überprüft, ob Sie alle Häkchen zum Generieren der Ausgabeseiten gesetzt haben? Schauen Sie sich hierzu bitte den folgenden Blog-Eintrag auf unserer DIAL Website an: https://www.dial.de/article/wieso-finde-ich-nicht-alle-ergebnisse-in-der-dokumentation/ Freundliche Grü...