Dear nicolasm,

Please send your project to support@dial.de with a link to this thread for an analysis. Besides this please be so kind to provide us also with some explaining screenshots.

Best regards,
DIAL Support Team

Dear JWalsh,

Please send your project to support@dial.de with a link to this thread for an analysis. Besides this please be so kind to provide us also with some explaining screenshots.

Best regards,
DIAL Support Team

Dear kamalsh, Thank you very much for sending us your project file. After analysing the problem intensely we determined that most of the windows do not have the setting for "daylight relevant". Therefore we activated the corresponding check box for the daylight relevance and afterwards we were able ...

Dear maj7510, Please delete the contents of the "temp folder" from your system and try to start an evo project once again. To do this, you only have to type %temp% into the Windows Explorer search function and delete all the contents of the folder. Afterwards please check whether the problem still e...

Dear Eltec,

Thank you very much for sending us your project file. We were able to repair your project and sent you already to your email address. In your project file two furniture objects could not be found, so we must replace them by cubes.

Best regards,
DIAL Support Team

Dear Eltec,

We would like to ask you to provide us with your project file for an analysis. Please send us also a link to this topic so that we can better assign the issue. Our email-address is support@dial.de.

Best regards,
DIAL Support Team

Dear Roughy15, We know that you have already uninstalled the DIALux version completely from your system, but anyway we wonder if you could do it once again. Then please download the setup of DIALux 4.13.0.1 via the following link: https://b2b.dial.de/index.php/s/cIIy2QlIAdD5Bjy Afterwards please ins...

Dear howardhsu,

Please have a look at the following thread to solve your problem:
https://dxboard.dialux.com/viewtopic.ph ... ut#p100718

Best regards,
DIAL Support Team

Dear Cinssc, Objects (extrusion volumes, standard objects) are not excluded from calculation surfaces/ working planes. In one of the next evo versions we will improve this feature. As a workaround you can use the feature of exclude subspaces in the tool "assessment zones" and create a subspace aroun...

Hallo specialKxx, wenn Sie beide Extrusionskörper selektiert haben, müssten Sie das Tool "Kopieren und Anordnen" öffnen. Dort finden Sie die Möglichkeit, beide Objekte voneinander zu subtrahieren. Im Kontextmenü unterstützen wir diese Funktion allerdings nicht wie in DIALux 4. Screenshot.JPG Freundl...