Search found 1049 matches

by Csuleiman
Fri May 25, 2018 7:36 am
Forum: Using DIALux evo
Topic: Raytracer not highlited
Replies: 2
Views: 29

Re: Raytracer not highlited

Dear buzaina16@gmail.com, Thank you very much for sending us your project file. The problem is caused by the activated false colors. If you deactivate them, you will be able to do the raytracing. Please keep in mind that it is not possible to do a raytracing from a view including the global false co...
by Csuleiman
Thu May 24, 2018 12:11 pm
Forum: Problems
Topic: Dialux EVO 8.0 getting slow
Replies: 3
Views: 82

Re: Dialux EVO 8.0 getting slow

Dear tomiba, We wonder if you could provide us with the problematic evo project file for further analysis. Besides this please be so kind to send us also some screenshots or better a video showing the problem in details. Our email address is 'Support@dial.de'. Please send us also the link to this to...
by Csuleiman
Thu May 24, 2018 12:10 pm
Forum: Construction
Topic: Wasseroberfläche / Wasserboden
Replies: 1
Views: 18

Re: Wasseroberfläche / Wasserboden

Hallo j3sk0,

bitte senden Sie uns Ihr evo Problemprojekt zwecks Analyse zu. Unsere Email Adresse ist support@dial.de. Es wäre sehr hilfreich, wenn Sie uns den Link zu diesem Thread mitschicken können, damit wir Ihre Anfrage direkt zuordnen können.

Freundliche Grüße,
DIAL Support Team
by Csuleiman
Thu May 24, 2018 11:04 am
Forum: Problems
Topic: Creating roof window
Replies: 1
Views: 13

Re: Creating roof window

Dear Laura, We wonder if you could provide us with the problematic evo project file for further analysis. Besides this please be so kind to send us also some screenshots showing the problem in details. Our email address is 'Support@dial.de'. Please send us also the link to this topic, so that we cou...
by Csuleiman
Thu May 24, 2018 6:53 am
Forum: Construction
Topic: 3-D DWG einlesen
Replies: 1
Views: 16

Re: 3-D DWG einlesen

Hallo Darren3,

bitte senden Sie uns Ihre 3D DWG Datei zwecks Analyse zu. Unsere Email Adresse ist support@dial.de. Es wäre sehr hilfreich, wenn Sie uns den Link zu diesem Thread mitschicken können, damit wir Ihre Anfrage direkt zuordnen können.

Freundliche Grüße,
DIAL Support Team
by Csuleiman
Thu May 24, 2018 5:50 am
Forum: Problems
Topic: How can create luminaire plugin ( create .uld file)????
Replies: 1
Views: 14

Re: How can create luminaire plugin ( create .uld file)????

Dear thanhvubr, IES and LDT files are only photometric files displayed in a rather simple geometric shape. Solely the luminaire manufacturers (who applied a DIALux license) have the opportunity to include pictures, description texts or a 3D realistic model of the luminaire by means of the in-house f...
by Csuleiman
Thu May 24, 2018 5:43 am
Forum: Using DIALux evo
Topic: Schwarzer Schatten auf Wand
Replies: 1
Views: 27

Re: Schwarzer Schatten auf Wand

Hallo benbom92,

bitte senden Sie uns Ihr evo Problemprojekt zwecks Analyse zu. Unsere Email Adresse ist support@dial.de. Es wäre sehr hilfreich, wenn Sie uns den Link zu diesem Thread mitschicken können, damit wir Ihre Anfrage direkt zuordnen können.

Freundliche Grüße,
DIAL Support Team
by Csuleiman
Wed May 23, 2018 6:33 pm
Forum: Problems
Topic: problems dialux evo 7.1
Replies: 2
Views: 52

Re: problems dialux evo 7.1

Dear florencia, Thank you for sending us your project file. After analysing the project we determined that there were two doors (Aperture 41 and 42) which were far away positioned from both buildings. After deleting them we were able to zoom into the 3D view of all views. We have sent you the repair...
by Csuleiman
Wed May 23, 2018 8:23 am
Forum: Problems
Topic: Dialux evo 8 stopped working
Replies: 1
Views: 21

Re: Dialux evo 8 stopped working

Dear mandrake, Does this error message only occur in one certain project file? In case of this, we would like to ask you to provide us with the problematic DIALux project file for further analysis. Besides this it would be of help if you could send us also some screenshots showing the problem in det...
by Csuleiman
Wed May 23, 2018 8:20 am
Forum: Using DIALux evo
Topic: DIALux evo 8 - Street Light - Rotation
Replies: 1
Views: 31

Re: DIALux evo 8 - Street Light - Rotation

Dear fabianobibo,

In the latest version of evo8.0 there is no adaptation of the luminaire rotation in the street lighting. But this point still stands on our improvement list for the upcoming evo versions.

Best regards,
DIAL Support Team