Search found 910 matches

by Csuleiman
Fri Feb 16, 2018 4:07 pm
Forum: Problems
Topic: Dialux doesn't open anymore
Replies: 1
Views: 26

Re: Dialux doesn't open anymore

Dear goldorakiller, We would like to recommend you to uninstall all three DIALux programs from your system (see screenshot) and install DIALux 4.13.0.2 once again by using the following setup. In this case all DIALux components will be newly registered. DIALux 4.13.0.2 setup: https://b2b.dial.de/ind...
by Csuleiman
Thu Feb 15, 2018 8:56 am
Forum: Problems
Topic: Dilux Evo 7.1 - problem with create reults
Replies: 1
Views: 30

Re: Dilux Evo 7.1 - problem with create reults

Dear K0ras19, We would like to ask you to send us the evo project file and some explaining screenshots showing the problem in details. Please provide us also with the link to this thread, so that we can assign your request directly. Our email address is support@dial.de. Best regards, DIAL Support Team
by Csuleiman
Thu Feb 15, 2018 6:20 am
Forum: Problems
Topic: How to fix dlxoutputservice.exe runtime error
Replies: 1
Views: 41

Re: How to fix dlxoutputservice.exe runtime error

Dear Nin, It could be a problem that Windows has corrupted the DIALux permissions on your computer system with an update in the past. The only way to solve this problem is to manually delete all DIALux components that are still on your computer system after uninstalling DIALux evo. In the following ...
by Csuleiman
Wed Feb 14, 2018 12:52 pm
Forum: Using DIALux evo
Topic: Allocation of luminaires in documentation
Replies: 1
Views: 55

Re: Allocation of luminaires in documentation

Dear Decmorgan, Please provide us with your evo project file for an analysis. Besides this please send us also some screenshots showing the problem in details. Our email address is support@dial.de. It would be of help if you could also send us the link to this topic, so that we could better assign t...
by Csuleiman
Wed Feb 14, 2018 12:39 pm
Forum: Problems
Topic: Lamp selection delay when 3ds imported...
Replies: 1
Views: 37

Re: Lamp selection delay when 3ds imported...

Dear adam.przybyla, Please provide us with your evo project file for an analysis. We will try to find the reason for the performance problem. Our email address is support@dial.de. It would be of help if you could also send us the link to this topic, so that we could better assign this issue. Best re...
by Csuleiman
Wed Feb 14, 2018 9:44 am
Forum: Using DIALux evo
Topic: Raytracer Problem
Replies: 2
Views: 70

Re: Raytracer Problem

Dear Hosheeta, You detected a bug in the older evo7.1 patch1 version which we have already solved in the current evo7.1 patch2 version. The problem was caused by the suspended ceilings which were not hidden by the raytracer. As this bugfix is implemented in evo7.1 patch2, we would like to recommend ...
by Csuleiman
Wed Feb 14, 2018 8:23 am
Forum: Using DIALux evo
Topic: DIALux evo 7.1 crashes when opening Documentacion tab
Replies: 1
Views: 60

Re: DIALux evo 7.1 crashes when opening Documentacion tab

Dear Esteban, Please provide us with your evo project file and some screenshots showing the problem in details. We will try to repair the project for you. Our email address is support@dial.de. It would be of help if you could also send us the link to this topic, so that we could better assign this i...
by Csuleiman
Wed Feb 14, 2018 7:53 am
Forum: Wishes/suggestions
Topic: Hide objects/luminaires
Replies: 1
Views: 53

Re: Hide objects/luminaires

Dear Mr. Soler,

Thank you very much for your important feedback. We will add this point as a wish to our improvement list of evo. This list is the basis for the development of the upcoming evo versions.

Best regards,
DIAL Support Team
by Csuleiman
Tue Feb 13, 2018 7:08 pm
Forum: Problems
Topic: Problema al Ejecutar Dailux
Replies: 3
Views: 56

Re: Problema al Ejecutar Dailux

Dear JTorres, Unfortunately we are not able to see your uploaded image. Therefore we wonder if you could try to upload it once again or to send it to us via email. Our email address is support@dial.de. Please send us also a link to this thread so that we could better assign this issue. Best regards,...
by Csuleiman
Tue Feb 13, 2018 7:59 am
Forum: Problems
Topic: Problem Inserting a new block
Replies: 1
Views: 76

Re: Problem Inserting a new block

Dear omar.carrillo, We wonder if you could send us the whole text from the error message for further analysis. The easiest way would be to copy the text out of the error message and paste it into an email. Please provide us also with the link to this thread, so that we can assign your request direct...