Search found 804 matches

by Csuleiman
Wed Nov 22, 2017 12:57 pm
Forum: Using DIALux 4
Topic: Calculation grid export do DWG
Replies: 1
Views: 10

Re: Calculation grid export do DWG

Dear danilofm,

Please send us your DIALux 4 project file, so that we could check the mentioned behavior in DIALux. Our email address is: support@dial.de.

Best regards,
DIAL Support Team
by Csuleiman
Mon Nov 20, 2017 1:00 pm
Forum: Using DIALux evo
Topic: Scale on EVO documentation reports
Replies: 1
Views: 50

Re: Scale on EVO documentation reports

Dear kikeblackberry,

We will add this issue to our improvement list of evo. Up to now it is only possible to change the scale for the views in the documentation. Please see screenshot below.

Image1.JPG
Image1.JPG (83.84 KiB) Viewed 21 times
Best regards,
DIAL Support Team
by Csuleiman
Mon Nov 20, 2017 12:47 pm
Forum: Problems
Topic: editing a calculation object
Replies: 1
Views: 32

Re: editing a calculation object

Dear kippax, We do not know about such a malfunction in evo. Therefore we wonder if you could provide us with some more information. It would be helpful if you could send us your project file and a little video showing the problem in details. As soon as possible we will analyse the mentioned behavio...
by Csuleiman
Fri Nov 17, 2017 9:20 am
Forum: Problems
Topic: Dialux 7.1 Crashes in installation process.
Replies: 14
Views: 399

Re: Dialux 7.1 Crashes in installation process.

Hello ederfs, hello Pascoal Daprile, @ ederfs: Have you still the same problems with the installation? You wrote on last Wednesday that you've deactivated the firewall: "Finaly, I deactivated the firewall. It works!" @ Pascoal Daprile: Have you already tried my suggestion to solution? "Please deacti...
by Csuleiman
Wed Nov 15, 2017 8:23 am
Forum: Using DIALux 4
Topic: LG7 .... Luminance value
Replies: 2
Views: 98

Re: LG7 .... Luminance value

Dear kippax,

In the menu "File" -> "Settings" -> "General Options" you will find in the first tab "Standard Values" a check box for the LG7 illuminance quotient. After selecting the check box please click on the OK button and restart DIALux.

Screenshot.jpg
Screenshot.jpg (171.97 KiB) Viewed 55 times

Best regards,
DIAL Support Team
by Csuleiman
Tue Nov 14, 2017 8:50 am
Forum: Using DIALux evo
Topic: RGB luminaires group
Replies: 1
Views: 50

Re: RGB luminaires group

Dear Yvanou,

Please send us your evo project file and some explaining screenshot to our email address support@dial.de. We will check the luminaires used in your file as they have RGB channels. Please be so kind to send us also a link to this thread.

Best regards,
DIAL Support Team
by Csuleiman
Tue Nov 14, 2017 8:05 am
Forum: Using DIALux evo
Topic: False Colours
Replies: 1
Views: 70

Re: False Colours

Dear kippax, In general the DWG drawing should also be visible when displaying the false colors in the 3D and 2D CAD view. We wonder if you could send us your problematic project file, the DWG drawing and some explaining screenshots. It would be of help to send us also the link to this topic. Our em...
by Csuleiman
Mon Nov 13, 2017 8:39 am
Forum: Problems
Topic: Weird results whenn adding rear light to a roadway
Replies: 3
Views: 105

Re: Weird results whenn adding rear light to a roadway

Dear Maxime, Thank you very much for sending us your project file. After a new calculation of the scene in the current DIALux version 4.13.0.1 we get the results as required. These results seem to be realistic. Therefore we wonder if you are already using the DIALux version 4.13.0.1. In case of not,...
by Csuleiman
Wed Nov 08, 2017 12:48 pm
Forum: Problems
Topic: Dialux 7.1 Crashes in installation process.
Replies: 14
Views: 399

Re: Dialux 7.1 Crashes in installation process.

Dear ederfs,

We are pleased hearing that you managed to solve the problem by yourself. We regret sending you the wrong download link. Here ist the correct one which leads you directly to the evo7.1 (patch 1) setup file:
https://b2b.dial.de/index.php/s/5zdGX44Gyv8Zx7v

Best regards,
DIAL Support Team
by Csuleiman
Wed Nov 08, 2017 8:58 am
Forum: Using DIALux evo
Topic: Cone Diagram beam width interpretation
Replies: 1
Views: 90

Re: Cone Diagram beam width interpretation

Dear Stewart, The illuminance cone is used to illustrate the beam patterns of rotation-symmetrical luminaires (often downlights or spots). It represents the light bundle emitted at one-half-peak divergence or half-value angle. This is the term used for the aperture angle at which maximum luminance i...