Search found 1036 matches

by Csuleiman
Mon May 21, 2018 6:42 pm
Forum: Problems
Topic: Printer not activated, error code 30
Replies: 3
Views: 19

Re: Printer not activated, error code 30

Dear joemit7850, We wonder if you could try to reinstall the DIALux version once again. Please uninstall your DIALux version manually from your computer and then download and install DIALux 4.13 by using the following download link which leads you directly to the DIALux setup. DIALux 4.13.02. setup:...
by Csuleiman
Mon May 21, 2018 6:40 pm
Forum: Problems
Topic: "Dialux detected a problem and terminates"
Replies: 1
Views: 2

Re: "Dialux detected a problem and terminates"

Dear ben.hollingsworth84,

We wonder if you could provide us with the problematic DIALux project file for further analysis. Our email address is 'Support@dial.de'.
Please send us also the link to this topic, so that we could better assign this issue.

Best regards,
DIAL Support Team
by Csuleiman
Sun May 20, 2018 6:43 pm
Forum: Problems
Topic: Error when I installed To Dialux Evo 8.0
Replies: 1
Views: 14

Re: Error when I installed To Dialux Evo 8.0

Dear Natalia, It seems to be as if the setup file was not downloaded completely and therefore corrupt. We wonder if you could try to download and install the evo version by using the following download link which leads you directly to the DIALux setup. DIALux evo8.0 patch1 setup: https://b2b.dial.de...
by Csuleiman
Sun May 20, 2018 6:41 pm
Forum: Problems
Topic: Printer not activated, error code 30
Replies: 3
Views: 19

Re: Printer not activated, error code 30

Dear joemit7850,

As a workaround you should try to print the DIALux outputs with an external PDF printer like the free Bullzip PDF printer:

http://www.chip.de/downloads/BullZip-PD ... 15777.html

Best regards,
DIAL Support Team
by Csuleiman
Sun May 20, 2018 6:33 pm
Forum: Using DIALux evo
Topic: Raytracer not highlited
Replies: 1
Views: 12

Re: Raytracer not highlited

Dear buzaina16@gmail.com,

We wonder if you could provide us with the problematic evo project file for further analysis. Our email address is 'Support@dial.de'.
Please send us also the link to this topic, so that we could better assign this issue.

Best regards,
DIAL Support Team
by Csuleiman
Fri May 18, 2018 8:18 am
Forum: Problems
Topic: Dialux EVO 8.0 getting slow
Replies: 1
Views: 50

Re: Dialux EVO 8.0 getting slow

Dear tomiba,

Please delete the DWG file(s) out of your project file and have a look if the problems still occur. One reason could be that the DWG file is too complex for the output generation process.

Best regards,
DIAL Support Team
by Csuleiman
Fri May 18, 2018 7:53 am
Forum: Problems
Topic: Absturz beim speichern
Replies: 3
Views: 68

Re: Absturz beim speichern

Hallo Herr Machek, deinstallieren Sie bitte einmal die aktuell installierte evo-Version komplett von Ihrem Computersystem und installieren Sie (noch einmal) unsere aktuellste evo-Software 8 (Patch 1) mit dem folgenden Setup auf Ihrem Computer. Hierbei werden alle DIALux-Komponenten nochmals neu regi...
by Csuleiman
Fri May 18, 2018 6:30 am
Forum: Problems
Topic: problems dialux evo 7.1
Replies: 1
Views: 29

Re: problems dialux evo 7.1

Dear florencia, We wonder if you could provide us with the problematic evo project file for further analysis. Besides this please be so kind to send us also some screenshots showing the problem in details. Our email address is 'Support@dial.de'. Please send us also the link to this topic, so that we...
by Csuleiman
Wed May 16, 2018 8:11 am
Forum: Problems
Topic: Cannot type dimensions for help lines
Replies: 1
Views: 52

Re: Cannot type dimensions for help lines

Dear JCharron, In the new evo version 8.0 you can enter those values directly in the CAD view by clicking on the tab key of your keyboard. Just insert a reference line and then click on tab to enter the length. With the next tab you can enter the angle. Unbenannt.JPG Best regards, DIAL Support Team
by Csuleiman
Wed May 16, 2018 8:07 am
Forum: Construction
Topic: Glare ratio calculation
Replies: 1
Views: 43

Re: Glare ratio calculation

Dear John,

If you would like to get a grid of GR observers, then there is no other possibility as to insert several GR observer points to the required positions.

Best regards,
DIAL Support Team