Search found 1182 matches

by Csuleiman
Wed Oct 17, 2018 7:25 am
Forum: Problems
Topic: 3d models from Sketchup turns black when imported
Replies: 1
Views: 8

Re: 3d models from Sketchup turns black when imported

Dear antots26, 3DS models consists of several surfaces. But behind these surfaces there is nothing in contrast to volume models. One further characteristic is that these surface can only be seen from one side, from the other side it is possible to look through this surface like if it is invisible. S...
by Csuleiman
Wed Oct 17, 2018 7:05 am
Forum: Problems
Topic: Error opening project
Replies: 1
Views: 8

Re: Error opening project

Dear sherming,

Please be so kind to provide us with the certain evo project file for further analysis.
It would be of help if you could send us the link to this topic, so that we could better assign this issue. Our email address is 'Support@dial.de'.

Best regards,
DIAL Support Team
by Csuleiman
Tue Oct 16, 2018 12:49 pm
Forum: Problems
Topic: DIALux evo 8 install crash
Replies: 2
Views: 44

Re: DIALux evo 8 install crash

Hello aLLux, We are totally not sure why you get such serious problems. But it could be a problem that Windows has corrupted the DIALux permissions on your computer system with an update in the past. The only way to solve this problem is to manually delete all DIALux components that are still on you...
by Csuleiman
Tue Oct 16, 2018 12:35 pm
Forum: Using DIALux evo
Topic: Regarding the IES file orientation option/configuration for road lighting designs.
Replies: 1
Views: 38

Re: Regarding the IES file orientation option/configuration for road lighting designs.

Dear ccampo, Please be so kind to provide us with the IES file and also with the certain evo project file for further analysis. It would be of help if you could send us the link to this topic, so that we could better assign this issue. Our email address is 'Support@dial.de'. Best regards, DIAL Suppo...
by Csuleiman
Tue Oct 16, 2018 12:32 pm
Forum: Problems
Topic: Mac, Parallels, mouse and move tool
Replies: 1
Views: 56

Re: Mac, Parallels, mouse and move tool

Hi MarieA, It seems to be a special problem on the Macbook. Since we are not very familiar with Apple systems - evo is a Windows based software - we can only recommend you to look for a solution in the Apple forums regarding this problem. We regret that we cannot help you at this point. Best regards...
by Csuleiman
Tue Oct 16, 2018 12:17 pm
Forum: Using DIALux evo
Topic: road lighting, reordering/moving alternatives
Replies: 1
Views: 57

Re: road lighting, reordering/moving alternatives

Dear Vladislav,

Unfortunately this is not possible in evo 8.0 as we have not implemented such a feature yet. This issue still stands on our improvement list of evo. At the moment there is no workaround which we could offer you to optimize this behavior.

Best regards,
DIAL Support Team
by Csuleiman
Fri Oct 12, 2018 5:51 am
Forum: Wishes/suggestions
Topic: Copy the properties
Replies: 1
Views: 47

Re: Copy the properties

Dear loict,

We will add your wish to our improvement list of evo which is the basis for the development of the upcoming evo versions.

Best regards,
DIAL Support Team
by Csuleiman
Thu Oct 11, 2018 12:29 pm
Forum: Wishes/suggestions
Topic: List of rooms
Replies: 3
Views: 73

Re: List of rooms

Hello loict,

As soon as you have finished editing the contour points, you will receive the view as shown in our screenshot.

Best regards,
DIAL Support Team
by Csuleiman
Thu Oct 11, 2018 5:47 am
Forum: Using DIALux evo
Topic: Creating a Sloped Ceiling
Replies: 1
Views: 61

Re: Creating a Sloped Ceiling

Hello Rebecca,

This is unfortunately not possible in evo. But we will add this point as a new wish to our improvement list of evo which is the basis for the upcoming evo versions.

Best regards,
DIAL Support Team
by Csuleiman
Thu Oct 11, 2018 5:22 am
Forum: Problems
Topic: Disappearing Floor element
Replies: 1
Views: 42

Re: Disappearing Floor element

Hello Tom, Please be so kind to provide us also with the evo project file. Besides this we wonder if you could send us some screenshots showing the problem in details. It would be of help if you could send us the link to this topic, so that we could better assign this issue. Our email address is 'Su...