Search found 989 matches

by Csuleiman
Wed Apr 25, 2018 9:13 am
Forum: Problems
Topic: Fehler beim Import
Replies: 1
Views: 11

Re: Fehler beim Import

Hallo edonlecaj, wir möchten Sie bitten, uns einmal Ihr evo Projekt und die problematische DWG Datei zuzusenden, um das Fehlverhalten eingehend analysieren zu können. Unsere Email Adresse ist support@dial.de. Bitte senden Sie uns auch den Link zu diesem Thread, damit wir Ihre Email direkt zuordnen k...
by Csuleiman
Wed Apr 25, 2018 7:43 am
Forum: Problems
Topic: Documentation doesn't include the calculation surface result
Replies: 3
Views: 43

Re: Documentation doesn't include the calculation surface result

Dear KRISTINA111087,

We wonder if you could provide us with the problematic evo project file for further analysis. Our email address is 'Support@dial.de'.
Please send us also the link to this topic, so that we could better assign this issue.

Best regards,
DIAL Support Team
by Csuleiman
Tue Apr 24, 2018 9:17 am
Forum: Problems
Topic: Export DWG
Replies: 2
Views: 49

Re: Export DWG

Hallo Julian Barazutti, vielen Dank für die Zusendung des Projekts und der DWG. Leider sind Sie auf eine Unschönheit in unserem Programm gestoßen. Wir haben bereits ein Fehlerticket angelegt und hoffen, dass dieses Problem bald behoben ist. Zur Zeit können wir Ihnen bedauerlicherweise keinen Workaro...
by Csuleiman
Tue Apr 24, 2018 8:07 am
Forum: Problems
Topic: Not Activated
Replies: 1
Views: 25

Re: Not Activated

Dear anuj1980, Unfortunately we are not able to reproduce the problem you described. Have you already restarted your computer and checked the problem once again? Maybe it would be of help if you uninstall your evo version and then reinstall evo once again by using the following download link to our ...
by Csuleiman
Mon Apr 23, 2018 11:53 am
Forum: Wishes/suggestions
Topic: PDF Import
Replies: 1
Views: 47

Re: PDF Import

Dear Yuri Golod,

Yes, this feature will come in the future, but not in the near future of one of the next evo versions. But you can make a screenshot with the snipping tool and save a picture of the PDF plan and import this picture in our DIALux evo software.


Best regards,
DIAL Support Team
by Csuleiman
Mon Apr 23, 2018 11:50 am
Forum: Using DIALux evo
Topic: luminaire arrangement tab problem
Replies: 1
Views: 33

Re: luminaire arrangement tab problem

Dear nima,

We wonder if you could check whether you are using the latest evo 8.0 version. You will find the build number in the menu "?" -> "Info about DIALux evo 8.0...".

Unbenannt.JPG
Unbenannt.JPG (64.29 KiB) Viewed 20 times

Best regards,
DIAL Support Team
by Csuleiman
Mon Apr 23, 2018 11:31 am
Forum: Construction
Topic: Results overview: traffic lights
Replies: 1
Views: 20

Re: Results overview: traffic lights

Dear spacekiek,

This means that no limit values are available in utilization profile.

Best regards,
DIAL Support Team
by Csuleiman
Mon Apr 23, 2018 11:25 am
Forum: Problems
Topic: Incorrect Light Rendering Result
Replies: 2
Views: 202

Re: Incorrect Light Rendering Result

Dear Nella,

Please send us your evo project file in order to analyze the problem in details. Our email address is 'Support@dial.de'.
It would be helpful if you could also send us the link to this topic, so that we could better assign this issue.

Best regards,
DIAL Support Team
by Csuleiman
Mon Apr 23, 2018 9:57 am
Forum: Using DIALux 4
Topic: UGR Observers (result overview)
Replies: 1
Views: 27

Re: UGR Observers (result overview)

Dear Grace,

You can insert an UGR calculation point as it is shown in the screenshot below. Then you will get the results for the UGR observer.

Screenshot.JPG
Screenshot.JPG (94.11 KiB) Viewed 23 times

Best regards,
DIAL Support Team
by Csuleiman
Fri Apr 20, 2018 8:36 am
Forum: Problems
Topic: luminaires
Replies: 1
Views: 38

Re: luminaires

Dear Ray66, We would like to ask you to provide us with the problematic evo project file for further analysis. Besides this it would be of great help for our analysis if you could also send some explaining screenshots showing the problem in details. Our email address is 'Support@dial.de'. Please sen...