Search found 980 matches

by Csuleiman
Fri Apr 20, 2018 8:36 am
Forum: Problems
Topic: luminaires
Replies: 1
Views: 27

Re: luminaires

Dear Ray66, We would like to ask you to provide us with the problematic evo project file for further analysis. Besides this it would be of great help for our analysis if you could also send some explaining screenshots showing the problem in details. Our email address is 'Support@dial.de'. Please sen...
by Csuleiman
Thu Apr 19, 2018 10:01 am
Forum: Construction
Topic: Adding missing elements to IFC import
Replies: 1
Views: 33

Re: Adding missing elements to IFC import

Dear davidgen,

Unfortunately it is not possible to add rooms/walls from the IFC model nor to edit the geometry of the rooms after the IFC import. The reason is that the IFC model does not know any rooms.

Best regards,
DIAL Support Team
by Csuleiman
Thu Apr 19, 2018 9:36 am
Forum: Problems
Topic: EVO 8 Kein Raytracing
Replies: 4
Views: 36

Re: EVO 8 Kein Raytracing

Hallo Frau Stahlmann, wir haben Ihr Projekt in evo8.0 geladen und konnten keinerlei Probleme beim Erzeugen des Raytrace Bildes erkennen. Wir haben Ihnen ein Video per zugeschickt, das Ihnen zeigen soll wie unsere Vorgehensweise war. Vielleicht könnten Sie kurz ausprobieren, ob Sie die Schritte bei s...
by Csuleiman
Thu Apr 19, 2018 9:10 am
Forum: Construction
Topic: Updated Building Models
Replies: 3
Views: 58

Re: Updated Building Models

Dear David,

We have added this point to our improvement list of evo which is the basis for the upcoming evo version. We will discuss this issue with our product owner. So, maybe the feature of updating IFC models in the same project will be implemented in the future.

Best regards,
DIAL Support Team
by Csuleiman
Thu Apr 19, 2018 8:59 am
Forum: Problems
Topic: EVO 8 Kein Raytracing
Replies: 4
Views: 36

Re: EVO 8 Kein Raytracing

Hallo Frau Stahlmann, in der Regel sollten die erzeugten Raytrace Bilder auch weiterhin an der selben Stelle in evo aufgeführt werden wie in den Vorgängerversionen. Wir möchten Sie bitten, uns einmal Ihr evo Projekt zuzusenden, um die Problematik eingehend analysieren zu können. Unsere Email Adresse...
by Csuleiman
Thu Apr 19, 2018 7:23 am
Forum: Problems
Topic: Error - Daylight Calculation
Replies: 2
Views: 43

Re: Error - Daylight Calculation

Dear Senay, We were able to calculate your whole project file in the new evo 8.0 version. We have sent you the calculated project file via email. To be able to open the evo project you should update your evo version to the new one. Please download and install this version: DIALux evo 8.0 patch 1 set...
by Csuleiman
Wed Apr 18, 2018 1:08 pm
Forum: Problems
Topic: Crashing at final stages of loading IFC file
Replies: 3
Views: 154

Re: Crashing at final stages of loading IFC file

Dear Lasse Dahlborg,

We did not receive any IFC file from Wylie till now. So, we wonder if you could provide us with your problematic IFC file for an analysis.

Best regards,
DIAL Support Team
by Csuleiman
Wed Apr 18, 2018 12:09 pm
Forum: Problems
Topic: Error - Daylight Calculation
Replies: 2
Views: 43

Re: Error - Daylight Calculation

Dear Senay,

Yes, of course, please send us your evo project file for analyzing the problem in details. Our email address is support@dial.
It would be helpful if you could also send us the link to this topic, so that we could better assign this issue.

Best regards,
DIAL Support Team
by Csuleiman
Wed Apr 18, 2018 9:36 am
Forum: Problems
Topic: EVO 8 inserting light
Replies: 1
Views: 42

Re: EVO 8 inserting light

Dear beta-pt, Please send us your evo project file and the problematic luminaire for analyzing the problem in details. Our email address is 'Support@dial.de'. It would be helpful if you could also send us the link to this topic, so that we could better assign this issue. Best regards, DIAL Support T...
by Csuleiman
Wed Apr 18, 2018 9:34 am
Forum: Construction
Topic: Updated Building Models
Replies: 3
Views: 58

Re: Updated Building Models

Dear David, Every time when starting an IFC import process a new project file will be started. It is not possible to update the IFC in any way nor to copy the luminaire layouts to a new project. Please have also a look at the following threads: https://dxboard.dialux.com/viewtopic.php?f=2&t=84087&p=...