Search found 1284 matches

by T.Magenheimer
Thu Apr 18, 2019 3:56 pm
Forum: Problems
Topic: Cannot use My Database of Dialux
Replies: 3
Views: 98

Re: Cannot use My Database of Dialux

Dear users, We found out in our test center that this problem is definitely caused by a Windows update. Uninstalling the Windows update (KB4493509) (operating system build 17763.437) solved the problem. Microsoft is currently working on a solution to the many problems caused by this update. https://...
by T.Magenheimer
Thu Apr 11, 2019 8:57 am
Forum: Problems
Topic: Mögliche falsche Werte durch poly. Berechnungsfläche im Außenbereich
Replies: 2
Views: 73

Re: Mögliche falsche Werte durch poly. Berechnungsfläche im Außenbereich

Hallo Czese,

bitte schicken Sie uns doch einmal Ihre problematische Projektdatei mit ein paar weiteren, erklärenden Screenshots des Problems und einem Link zu diesem Thread für eine Analyse an die Mailadresse 'Support@dial.de'.


Mit freundlichen Grüßen
Ihr DIAL Support-Team
by T.Magenheimer
Thu Apr 11, 2019 8:53 am
Forum: Problems
Topic: Dialux 8.1 Patch 3 Probleme
Replies: 2
Views: 99

Re: Dialux 8.1 Patch 3 Probleme

Hallo Herr Heidrich, die Problematik der großen PDF-Dateien liegt an den zahlreichen komplexen Leuchtenmodellen, die sich in Ihrem Projekt befinden. In unsere Ausgaben werden sämtliche Flächen der Modelle ausgegeben und dies führt dann zu diesen recht großen PDF-Dateien. Wir entwickeln aber gerade n...
by T.Magenheimer
Wed Apr 10, 2019 9:15 am
Forum: Using DIALux evo
Topic: Material Properties
Replies: 2
Views: 125

Re: Material Properties

Dear evouser872396, The materials are divided into three types. Metal Painted Transparent The first two types (metal and painted) describe a material that only reflects light (no light is transmitted). With these two types of material, a part of the light can be reflected diffusely and another part ...
by T.Magenheimer
Wed Apr 10, 2019 5:49 am
Forum: Using DIALux evo
Topic: FC Calculations on Document Output
Replies: 4
Views: 152

Re: FC Calculations on Document Output

Dear dcooper@nexgen,

Please read also the following article of our DIALux evo knowledge base:

https://evo.support-en.dial.de/support/ ... cumenation


Best regards,
Your DIAL Support Team
by T.Magenheimer
Tue Apr 09, 2019 1:06 pm
Forum: Problems
Topic: problem when selecting light
Replies: 3
Views: 208

Re: problem when selecting light

Dear FS14799, This function works in any case with our current evo version 8.1 (patch 3). We would recommend you to uninstall your current evo version completely from your computer system where you have these problems and install our newest evo 8.1 patch 3 version by using the following download lin...
by T.Magenheimer
Tue Apr 09, 2019 12:59 pm
Forum: Using DIALux evo
Topic: FC Calculations on Document Output
Replies: 4
Views: 152

Re: FC Calculations on Document Output

Dear To be able to save this view, you have to switch to the view tool and here it is important that you open the results overview again. Then it should be possible to save this view without any problems. In the results overview you also have the option of hiding individual calculation areas or the ...
by T.Magenheimer
Tue Mar 19, 2019 10:10 am
Forum: Problems
Topic: Daylight faktor isolines v2
Replies: 3
Views: 182

Re: Daylight faktor isolines v2

Dear beta-pt,

Thank you very much for the feedback. It seems to be a bug in our current version that we will fix as soon as possible.


Best regards,
Your DIAL Support Team
by T.Magenheimer
Sun Mar 17, 2019 4:06 pm
Forum: Using DIALux evo
Topic: Luminaire Specs Modification
Replies: 2
Views: 223

Re: Luminaire Specs Modification

Dear TASOS SOT,

This is currently not displayed. We will put this point on our improvement list for future evo versions.


Best regards,
Your DIAL Support Team
by T.Magenheimer
Sun Mar 17, 2019 3:30 pm
Forum: Problems
Topic: Daylight faktor isolines v2
Replies: 3
Views: 182

Re: Daylight faktor isolines v2

Dear beta-pt,

Can you please explain us your issue with the help of some screenshots for a better reproducing of a potential bug in our DIALux evo software?


Best regards,
Your DIAL Support Team