Dear juan.migue,

Unfortunately this is not possible.


Kind regards,
Your DIAL Support Team

Dear m.sahlaa,

Please read the following article of our DIALux evo knowledge base:

http://evo.support-en.dial.de/support/s ... -skylights


Best regards,
Your DIAL Support Team

Dear ya2018,

For me it is no problem to calculate your project file after I exchange the windows in your project. I sent you a mail with your changed project file.


Best regards,
Your DIAL Support Team

Dear RichardVivanco, If a light ray enters a transparent object, the direction of the ray changes depending on the index of refraction of the transparent material. When the ray leaves the transparent object, the direction of the ray changes again. This means, that the thickness of the object has an ...

Dear wh_blo, We still think that this is a driver problem on your computer system. Please read the following thread: https://steamcommunity.com/app/244850/discussions/0/135509124602258808/ Here someone at Steam has a similar problem that the whole CAD is white. His laptop has a Nvidia card in additi...

Dear agonz46,

In our knowledge base you will find helpful information regarding the requirements of a good IFC import.

http://evo.support-en.dial.de/support/s ... ifc-import


Best regards,
Your DIAL Support Team

Dear LPP, Please try to uninstall all three DIALux programs from your system (see attached screenshot) and install our DIALux 4.13.0.2 version to your computer system by using the following setup. In this case all DIALux components will be newly registered. DIALux 4.13.0.2 setup: https://b2b.dial.de...

Dear ya2018, Unfortunately the IFC windows lack some information that we need for the daylight calculation. Therefore the daylight calculation for IFC windows is deactivated. However, you can exchange the windows with the exchange function for evo standard windows (which have all information). This ...

Dear thierry.ribet, We would recommend you to use simple objects with less surfaces like the ones from our object catalog. If the 3DS objects consists of too many surfaces then some serious performance problems could occur in DIALux. Every surface of a 3D model has to be calculated separately and if...

Dear Salomé,

We need some explaining screenshots of the problem for our analysis.


Best regards,
Your DIAL Support Team