Search found 1033 matches

by T.Magenheimer
Thu Dec 07, 2017 10:37 am
Forum: Problems
Topic: Error during calculation
Replies: 3
Views: 71

Re: Error during calculation

Dear Valya, Your project file is very complex for the calculation process, because you inserted over 4.000 luminaires in your project file. For me it was possible to calculate your project after 30 minutes. It could be that that it gives a lack of main memory on your computer system during the calcu...
by T.Magenheimer
Mon Dec 04, 2017 12:34 pm
Forum: Construction
Topic: Translucent material for facade
Replies: 1
Views: 68

Re: Translucent material for facade

Dear Taimoor Wasim,

Can you please send us your problematic project file with a link to this thread for an analysis of the problem to the mail address 'Support@dial.de'.


Kind regards,
Your DIAL Support Team
by T.Magenheimer
Mon Dec 04, 2017 9:27 am
Forum: Construction
Topic: disapeared poles
Replies: 1
Views: 46

Re: disapeared poles

Dear ajaythakur,

Please send us your problematic project file and some explaining screenshots of the problem with a link to this thread for an analysis of the problem to the mail address 'Support@dial.de'.


Kind regards,
Your DIAL Support Team
by T.Magenheimer
Thu Nov 30, 2017 1:27 pm
Forum: Using DIALux evo
Topic: percentage area with desired lux level range
Replies: 3
Views: 169

Re: percentage area with desired lux level range

Dear Ganesh,

Unfortunately this is not possible in our evo software.


Kind regards,
Your DIAL Support Team
by T.Magenheimer
Mon Nov 27, 2017 12:51 pm
Forum: Using DIALux evo
Topic: percentage area with desired lux level range
Replies: 3
Views: 169

Re: percentage area with desired lux level range

Dear Ganesh, We didn't implement LEED in our evo software and I do not know the LEED requirements in detail. You can only try to achieve this by using calculation surfaces and their positioning options and calculation parameters. Can you please explain us your first question (e.g. with the help of s...
by T.Magenheimer
Mon Nov 20, 2017 12:45 pm
Forum: Using DIALux evo
Topic: Cutout doesn't let the light in ?
Replies: 3
Views: 170

Re: Cutout doesn't let the light in ?

Dear dbur,

The only possibility to let daylight into your building is using our standard windows.

The wish to expand our standard windows selection, we will put on our improvement list.


Best regards,
Your DIAL Support Team
by T.Magenheimer
Mon Nov 20, 2017 12:35 pm
Forum: Using DIALux evo
Topic: DIalux evo error
Replies: 7
Views: 228

Re: DIalux evo error

Dear Prattusha, Do you have Windows 10 as operating system and already installed the Windows 10 Fall Creators Update? If yes, please deactivate the controlled folder access with the help of the following little manual: https://www.windowscentral.com/how-enable-controlled-folder-access-windows-10-fal...
by T.Magenheimer
Fri Nov 17, 2017 8:31 am
Forum: Using DIALux evo
Topic: Cutout doesn't let the light in ?
Replies: 3
Views: 170

Re: Cutout doesn't let the light in ?

Dear dbur, Please read the following chapter of our DIALux evo manual to answer your question: http://en.wiki.dialux.com/index.php/Daylight#Daylight "The calculation of the illumination takes place only in the interior and only by daylight relevant windows , which conduct the daylight inside the bui...
by T.Magenheimer
Wed Nov 15, 2017 9:35 am
Forum: Using DIALux evo
Topic: Several Questions
Replies: 1
Views: 175

Re: Several Questions

Dear RickR, 1) Your inserted 3D object is defintely too complex for the calculation process of our evo software. If the 3DS objects consists of too many surfaces then some serious performance problems could occur in DIALux. Every surface of a 3D model has to be calculated separately and if the sum o...
by T.Magenheimer
Wed Nov 15, 2017 7:42 am
Forum: Using DIALux evo
Topic: How to set false colors
Replies: 1
Views: 131

Re: How to set false colors

Dear TM_lightcons, Please read the following article of our DIALux evo knowledge base to answer your question: http://evo.support-en.dial.de/support/solutions/articles/9000115683-false-colors It is not possible to save the false color settings, because every project file has different value ranges. ...