Search found 1049 matches

by T.Magenheimer
Fri Feb 23, 2018 2:27 pm
Forum: Wishes/suggestions
Topic: Video
Replies: 3
Views: 46

Re: Video

This is not possible.
by T.Magenheimer
Thu Feb 22, 2018 12:24 pm
Forum: Problems
Topic: Lamp selection delay when 3ds imported...
Replies: 2
Views: 93

Re: Lamp selection delay when 3ds imported...

Dear adam.przybyla, The cause for this problem is the complexity of the 3DS file. Every surface of a 3D model has to be calculated separately and if the sum of the 3D models (and the surfaces) are too complex for the loading process or the calculation of DIALux, it could give a lack of main memory d...
by T.Magenheimer
Thu Feb 22, 2018 9:43 am
Forum: Using DIALux evo
Topic: Ausschnitt Probleme
Replies: 2
Views: 44

Re: Ausschnitt Probleme

Sehr geehrter Herr Heger,

bitte schicken Sie uns die problematische Projektdatei einmal mit ein paar erklärenden Screenshots und einem Link zu diesem Thread für eine Analyse des Problems an die Mailadresse 'Support@dial.de'.


Mit freundlichen Grüßen,
Ihr DIAL Support-Team
by T.Magenheimer
Thu Feb 22, 2018 9:33 am
Forum: Problems
Topic: DWG export - groups with duplicated elements/faces
Replies: 2
Views: 121

Re: DWG export - groups with duplicated elements/faces

Dear Dschaga,

Unfortunately we have no experience with 3dsmax, but we couldn't reproduce your mentioned problem with AutoCAD or DraftSight.

Did you use our actual DIALux evo version 7.1 (Patch 2) [Version 5.7.1.36970]?


Kind regards,
Your DIAL Support Team
by T.Magenheimer
Thu Feb 22, 2018 9:22 am
Forum: Problems
Topic: Aussenansicht Gebäude DWG
Replies: 1
Views: 69

Re: Aussenansicht Gebäude DWG

Hallo HellDunkel,

dies ist leider nicht möglich. Möchten Sie das Gebäude mit sämtlichen Etagen konstruieren, benötigen Sie Grundrissansichten jeder einzelnen Etage.


Mit freundlichen Grüßen,
Ihr DIAL Support-Team
by T.Magenheimer
Wed Feb 21, 2018 2:16 pm
Forum: Problems
Topic: Dilux Evo 7.1 - problem with create reults
Replies: 4
Views: 98

Re: Dilux Evo 7.1 - problem with create reults

Dear K0ras19,

Good to hear that you found a solution.


Kind regards,
Your DIAL Support Team
by T.Magenheimer
Mon Feb 19, 2018 10:07 am
Forum: Using DIALux evo
Topic: DIALux evo 7.1 crashes when opening Documentacion tab
Replies: 2
Views: 116

Re: DIALux evo 7.1 crashes when opening Documentacion tab

Dear Esteban, The reason of the documentation problems are the several 3D objects in your project file which are too complex for the generation of the documentation. Currently we improve the performance problems within the documentation for the next evo version. As a workaround, there is only the po...
by T.Magenheimer
Wed Feb 07, 2018 9:41 am
Forum: Using DIALux evo
Topic: ESCAPE ROUTE LIGHTING IN DILAUX EVO_7
Replies: 6
Views: 344

Re: ESCAPE ROUTE LIGHTING IN DILAUX EVO_7

Dear Jack DG,

We have made our point clear and right now, we recommend for the emergency lighting our DIALux 4.13 software. Because in this software the standard DIN EN 1838 is implemented. A workaround in DIALux evo doesn't make sense.


Kind regards,
Your DIAL Support Team
by T.Magenheimer
Tue Feb 06, 2018 1:46 pm
Forum: Using DIALux evo
Topic: Output Report Changes - Results Overview!
Replies: 3
Views: 192

Re: Output Report Changes - Results Overview!

Dear Jack DG,

Can you please send us the problematic project file with a link to this thread to the mail address 'Support@dial.de' and explain us your problem in more detail?


Kind regards,
Your DIAL Support Team
by T.Magenheimer
Fri Jan 26, 2018 11:18 am
Forum: Using DIALux evo
Topic: Grids according to EN 12464-1
Replies: 1
Views: 201

Re: Grids according to EN 12464-1

Dear Stefano.Vegnuti,

We currently have a deviation from the norm when calculating the grid for the 12464-1 inside and -2 outside. This forces the user to manually check and type in the correct number of points.
We know this and will take care of it promptly.


Kind regards,
Your DIAL Support Team