Search found 1028 matches

by T.Magenheimer
Mon Nov 20, 2017 12:45 pm
Forum: Using DIALux evo
Topic: Cutout doesn't let the light in ?
Replies: 3
Views: 90

Re: Cutout doesn't let the light in ?

Dear dbur,

The only possibility to let daylight into your building is using our standard windows.

The wish to expand our standard windows selection, we will put on our improvement list.


Best regards,
Your DIAL Support Team
by T.Magenheimer
Mon Nov 20, 2017 12:35 pm
Forum: Using DIALux evo
Topic: DIalux evo error
Replies: 6
Views: 81

Re: DIalux evo error

Dear Prattusha, Do you have Windows 10 as operating system and already installed the Windows 10 Fall Creators Update? If yes, please deactivate the controlled folder access with the help of the following little manual: https://www.windowscentral.com/how-enable-controlled-folder-access-windows-10-fal...
by T.Magenheimer
Fri Nov 17, 2017 8:31 am
Forum: Using DIALux evo
Topic: Cutout doesn't let the light in ?
Replies: 3
Views: 90

Re: Cutout doesn't let the light in ?

Dear dbur, Please read the following chapter of our DIALux evo manual to answer your question: http://en.wiki.dialux.com/index.php/Daylight#Daylight "The calculation of the illumination takes place only in the interior and only by daylight relevant windows , which conduct the daylight inside the bui...
by T.Magenheimer
Wed Nov 15, 2017 9:35 am
Forum: Using DIALux evo
Topic: Several Questions
Replies: 1
Views: 100

Re: Several Questions

Dear RickR, 1) Your inserted 3D object is defintely too complex for the calculation process of our evo software. If the 3DS objects consists of too many surfaces then some serious performance problems could occur in DIALux. Every surface of a 3D model has to be calculated separately and if the sum o...
by T.Magenheimer
Wed Nov 15, 2017 7:42 am
Forum: Using DIALux evo
Topic: How to set false colors
Replies: 1
Views: 70

Re: How to set false colors

Dear TM_lightcons, Please read the following article of our DIALux evo knowledge base to answer your question: http://evo.support-en.dial.de/support/solutions/articles/9000115683-false-colors It is not possible to save the false color settings, because every project file has different value ranges. ...
by T.Magenheimer
Tue Nov 14, 2017 1:47 pm
Forum: Problems
Topic: Incorrect target folder when installing EVO 7.1 silently
Replies: 1
Views: 71

Re: Incorrect target folder when installing EVO 7.1 silently

Dear VBScab,

Please read the following article of our DIALux evo software to hopefully help you with your problem:

http://evo.support-en.dial.de/support/s ... -possible-


Kind regards,
Your DIAL Support Team
by T.Magenheimer
Sun Nov 12, 2017 10:37 am
Forum: Using DIALux evo
Topic: How to export the IFC file which an be available to EVO?
Replies: 1
Views: 68

Re: How to export the IFC file which an be available to EVO?

Dear dgjj45, So far, we have only implemented a beta version of the IFC import in our evo software. Therefore, there may still be problems with the import attempt of some IFC files. In our knowledge base you will find helpful information regarding the requirements of a good IFC import. http://evo.su...
by T.Magenheimer
Fri Nov 10, 2017 10:30 am
Forum: Problems
Topic: Weird results whenn adding rear light to a roadway
Replies: 3
Views: 105

Re: Weird results whenn adding rear light to a roadway

Dear Maxime,

Please send us the problematic project file with a link to this thread for an analysis of the problem to the mail address 'Support@dial.de'.


Kind regards,
Your DIAL Support Team
by T.Magenheimer
Wed Nov 08, 2017 12:30 pm
Forum: Problems
Topic: Problem in opening the Dialux evo 7.1
Replies: 2
Views: 121

Re: Problem in opening the Dialux evo 7.1

Dear Sreeni_LJ,

The following link shows you how you can send us your support id with the help of our service tool:

http://dxboard.dialux.com/viewtopic.php ... rvice+tool


Kind regards,
Your DIAL Support Team
by T.Magenheimer
Tue Nov 07, 2017 10:46 am
Forum: Wishes/suggestions
Topic: walk thoughts controller support
Replies: 1
Views: 104

Re: walk thoughts controller support

Dear JWAL485,

Thank you very much for your feedback. We will discuss this point with our product owner and will add it as a new wish to our improvement list of evo.


Best regards,
DIAL Support Team