Search found 1081 matches

by T.Magenheimer
Wed Apr 18, 2018 11:07 am
Forum: Problems
Topic: Error during loading file System.IO.PathTooLongException
Replies: 5
Views: 107

Re: Error during loading file System.IO.PathTooLongException

Dear NhanNguyen, In Windows the file path + file name can only contain 260 characters. In your project, a 3DS object is included, which alone has 80 characters. (KARE+76706+Table+Controversia+black+walnut+(Tisch+Controversia+Black+Walnut).3ds) One solution is to shorten such file names before import...
by T.Magenheimer
Wed Apr 18, 2018 9:45 am
Forum: Using DIALux evo
Topic: DIALUX EVO SAVING ERRO
Replies: 1
Views: 48

Re: DIALUX EVO SAVING ERRO

Dear moonrathna, We never saw such an error message. Please try to close all applications which are running in the background (also the antivirus software) and try to save your project file again, maybe several times. Can you please send us your support ID for a further analysis of the problem? You ...
by T.Magenheimer
Wed Apr 18, 2018 8:13 am
Forum: DIALux evo
Topic: DIALux evo 8 release
Replies: 0
Views: 97

DIALux evo 8 release

Liebe DIALux-Nutzer, heute haben wir unsere aktuelle DIALux evo Version 8 veröffentlicht. Wir wünschen Ihnen viel Erfolg bei Ihrer Lichtplanung. Hier finden Sie eine Übersicht über die Neuerungen und Verbesserungen in dieser Version: Bugfixes: • Es wurde ein Fehler bei der Ausrichtung von Objekten b...
by T.Magenheimer
Tue Apr 17, 2018 10:06 am
Forum: Using DIALux evo
Topic: Ausschnitt Probleme II
Replies: 2
Views: 63

Re: Ausschnitt Probleme II

Hallo Bierdieb,

wir haben das „Bodenelement 8“ aus Ihrer Projektdatei gelöscht. Sie müssen Ihre Ausschnitte in dieser Etage noch einmal zeichnen und dann sollte das Problem gelöst sein.


Freundliche Grüße,
DIAL Support Team
by T.Magenheimer
Mon Apr 16, 2018 12:16 pm
Forum: Problems
Topic: NUMBERS ENTERING BACKWARDS
Replies: 1
Views: 44

Re: NUMBERS ENTERING BACKWARDS

Dear RST-LV, A few of our DIALux user reported us in the last months that they have the same problem with our DIALux software. Unfortunately we couldn’t reproduce this malfunction until now, but we are still trying to find the cause of this problem in our test center. We are sorry that we currently ...
by T.Magenheimer
Fri Apr 13, 2018 12:44 pm
Forum: Wishes/suggestions
Topic: Documentation
Replies: 1
Views: 58

Re: Documentation

Dear Jonathan,

Thank you very much for your important feedback. We will add this point as a wish to our improvement list of evo. This list is the basis for the development of the upcoming evo versions.


Best regards,
DIAL Support Team
by T.Magenheimer
Thu Apr 12, 2018 9:42 am
Forum: Using DIALux evo
Topic: Open DLX-file in Evo
Replies: 1
Views: 45

Re: Open DLX-file in Evo

Dear Zeihlund,

Please read the following article of our DIALux evo knowledge base to answer your question:

http://evo.support-en.dial.de/support/s ... ialux-evo-


Kind regards,
Your DIAL Support Team
by T.Magenheimer
Thu Apr 12, 2018 8:36 am
Forum: Problems
Topic: Error during loading file System.IO.PathTooLongException
Replies: 5
Views: 107

Re: Error during loading file System.IO.PathTooLongException

Dear NhanNguyen,

Please send us the problematic project file with a link to this thread for an analysis of the problem to the mail address 'Support@dial.de'.


Kind regards,
Your DIAL Support Team
by T.Magenheimer
Thu Apr 12, 2018 6:51 am
Forum: Problems
Topic: Error during loading file System.IO.PathTooLongException
Replies: 5
Views: 107

Re: Error during loading file System.IO.PathTooLongException

Dear NhanNguyen, The problem description is already described in the error message "The specified path, file name, or both are too long. The fully qualified file name must be less than 260 characters, and the directory name must be less than 248 characters.". The whole pat path name is too long, so ...
by T.Magenheimer
Wed Apr 11, 2018 7:22 am
Forum: Using DIALux evo
Topic: Ligt passing through oblect
Replies: 4
Views: 134

Re: Ligt passing through oblect

Dear Alan,

We sent you a mail with the exclusive download link of our DIALux evo 8 version.
With this version you can open the file.


Kind regards,
Your DIAL Support Team