Search found 1141 matches

by T.Magenheimer
Wed Jul 18, 2018 4:06 pm
Forum: Using DIALux evo
Topic: Evo 8: Cannot close building contour on CAD; cannot draw contour beyond working area (CAD drawing is larger)
Replies: 1
Views: 11

Re: Evo 8: Cannot close building contour on CAD; cannot draw contour beyond working area (CAD drawing is larger)

Dear boschp, We would like to recommend you to uninstall your evo version completely from your computer system and install our newest evo 8.0 patch 3 version by using the following download link. In this case all DIALux components will be newly registered. DIALux evo 8.0 patch 3: https://b2b.dial.de...
by T.Magenheimer
Tue Jul 17, 2018 9:35 am
Forum: Using DIALux evo
Topic: Using a custom window / skylight
Replies: 1
Views: 51

Re: Using a custom window / skylight

Dear RandomUser123,

This is not possible. You can only use our DIALux standard windows/skylights.


Best regards,
Your DIAL Support Team
by T.Magenheimer
Tue Jul 17, 2018 9:20 am
Forum: Construction
Topic: GABLE ROOF
Replies: 1
Views: 42

Re: GABLE ROOF

Dear bigwaser,

Please try to remove the overhanging roof elements with the help of cutouts.

Please also watch the following both tutorials:

https://www.youtube.com/watch?v=jOjEAYkGTQw

https://www.youtube.com/watch?v=5pIBNNfHzpU


Kind regards,
Your DIAL Support Team
by T.Magenheimer
Tue Jul 10, 2018 1:16 pm
Forum: Problems
Topic: Crash on clicking page in documentation tab
Replies: 1
Views: 30

Re: Crash on clicking page in documentation tab

Dear Edgar,

Please try to delete the imported DWG files out of your project file and have a look if the documentation problem afterwards.


Kind regards,
Your DIAL Support Team
by T.Magenheimer
Tue Jul 10, 2018 1:14 pm
Forum: Problems
Topic: Software Installation Problem
Replies: 1
Views: 37

Re: Software Installation Problem

Dear NANN THIRI, We would like to recommend you to uninstall your evo version completely from your computer system and install our newest evo 8.0 patch 3 version by using the following download link. In this case all DIALux components will be newly registered. DIALux evo 8.0 patch 3: https://b2b.dia...
by T.Magenheimer
Tue Jul 10, 2018 7:17 am
Forum: Problems
Topic: Dialux 4 cannot read the DWG
Replies: 1
Views: 21

Re: Dialux 4 cannot read the DWG

Dear Leonie151,

In some cases when users encounter such problems during the import of DWG files, they save the problematic DWG files simply in an older AutoCAD format (AutoCAD 2010) and then the import works also in DIALux. Maybe you can check it out.


Kind regards,
Your DIAL Support Team
by T.Magenheimer
Tue Jul 10, 2018 5:02 am
Forum: Problems
Topic: Different results in IES and LDT files of the same light source
Replies: 5
Views: 76

Re: Different results in IES and LDT files of the same light source

Dear Okan,

We wonder if you could provide us with the evo project file. Our email address is 'Support@dial.de'.
Please send us also the link to this topic, so that we could better assign this issue.


Best regards,
DIAL Support Team
by T.Magenheimer
Tue Jul 10, 2018 4:58 am
Forum: Problems
Topic: problem in a room
Replies: 1
Views: 38

Re: problem in a room

Dear thomasfrench,

We wonder if you could provide us with the problematic evo project file. Our email address is 'Support@dial.de'.
Please send us also the link to this topic, so that we could better assign this issue.


Best regards,
DIAL Support Team
by T.Magenheimer
Mon Jul 09, 2018 9:28 am
Forum: Wishes/suggestions
Topic: Dokumentation
Replies: 1
Views: 34

Re: Dokumentation

Hallo Ina,

wir haben Ihre Wünsche soeben in unsere Verbesserungsliste von evo übernommen. Diese Liste ist die Basis für die Entwicklung der kommenden evo Versionen.


Freundliche Grüße,
DIAL Support Team
by T.Magenheimer
Fri Jul 06, 2018 1:58 pm
Forum: Using DIALux evo
Topic: Raytrace in Dokumentation
Replies: 1
Views: 65

Re: Raytrace in Dokumentation

Dear IanEllis,

The following two screenshots show you where you can insert raytracing pictures in our documentation. But this is not possible in every output site.
SC 1.JPG
SC 1.JPG (81.1 KiB) Viewed 62 times
SC 2.JPG
SC 2.JPG (83.03 KiB) Viewed 62 times

Kind regards,
Your DIAL Support Team