Search found 1037 matches

by T.Magenheimer
Fri Jan 19, 2018 11:13 am
Forum: Problems
Topic: Some dwg files is not possible to import to Dialux evo
Replies: 4
Views: 44

Re: Some dwg files is not possible to import to Dialux evo

Dear Trevorj, The problem is caused by the scaling factor in the DWG drawing. Besides this it also seems as if there are some objects far away from the origin of the DWG. So, you have to modify the DWG in AutoCAD or another CAD program. As we are no experts in AutoCAD we could not assist you in this...
by T.Magenheimer
Wed Jan 17, 2018 12:53 pm
Forum: Using DIALux 4
Topic: Changing of the observer's position
Replies: 1
Views: 60

Re: Changing of the observer's position

Dear GerardoMK,

Please send us the problematic project file with a link to this thread for an analysis of the problem to the mail address 'Support@dial.de'.


Kind regards,
Your DIAL Support Team
by T.Magenheimer
Fri Jan 12, 2018 11:56 am
Forum: Using DIALux evo
Topic: Room Settings (Properties)
Replies: 1
Views: 59

Re: Room Settings (Properties)

Hi EMIL800,

Unfortunately this is not possible.

We will discuss your point with our product owner and will add this point as a new wish to our improvement list of evo.


Best regards,
DIAL Support Team
by T.Magenheimer
Thu Jan 11, 2018 11:18 am
Forum: Problems
Topic: Problem with ".ldt" file association
Replies: 1
Views: 51

Re: Problem with ".ldt" file association

Dear DNguyen,

This seems to be a problem with your Windows operating system and a wrong file extension assignment.

Please read the following article to hopefully solve your problem:

http://www.thewindowsclub.com/change-fi ... ns-windows


Kind regards,
Your DIAL Support Team
by T.Magenheimer
Fri Jan 05, 2018 8:52 am
Forum: Wishes/suggestions
Topic: 3D textured export
Replies: 1
Views: 68

Re: 3D textured export

Dear gamerfraek,

Thank you very much for your feedback. We will discuss this point with our product owner and will add it as a new wish to our improvement list of evo.


Best regards,
DIAL Support Team
by T.Magenheimer
Fri Jan 05, 2018 8:51 am
Forum: Using DIALux 4
Topic: Dialux 4.13.0.2
Replies: 1
Views: 44

Re: Dialux 4.13.0.2

Dear beta-pt,

Only a small adjustment has been changed in the calculation of the light spot height of model luminaires.


Kind regards,
Your DIAL Support Team
by T.Magenheimer
Thu Jan 04, 2018 3:08 pm
Forum: Problems
Topic: Problem with wall
Replies: 2
Views: 198

Re: Problem with wall

Dear Tom,

We successfully repaired your project file and sent it to you via mail.

It gave a little bug in our evo software with this special construction.


Kind regards,
Your DIAL Support Team
by T.Magenheimer
Fri Dec 15, 2017 8:55 am
Forum: Problems
Topic: Dialux Evo project Keeps crashing
Replies: 3
Views: 121

Re: Dialux Evo project Keeps crashing

Dear MagidA, It is possible to load your backup file without any problems with our newest DIALux evo version. Your inserted 3D objects are too complex for the loading process of our evo software. If the 3DS objects consists of too many surfaces then some serious performance problems could occur in D...
by T.Magenheimer
Wed Dec 13, 2017 9:15 am
Forum: Problems
Topic: Dialux evo 7.1, FLL does not change to the documentation
Replies: 2
Views: 129

Re: Dialux evo 7.1, FLL does not change to the documentation

Dear Juho,

Please send us your problematic project file and some explaining screenshots of the problem with a link to this thread for an analysis to the mail address 'Support@dial.de'.


Kind regards,
Your DIAL Support Team
by T.Magenheimer
Mon Dec 11, 2017 9:03 am
Forum: Wishes/suggestions
Topic: Output Configuration
Replies: 1
Views: 103

Re: Output Configuration

Dear pckolik13,

Unfortunately this is not possible.


Kind regards,
Your DIAL Support Team