Problem with starting DIALux 7.1 after installation

crashes, error report
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Wioletta
Posts: 4
Joined: Sun Aug 27, 2017 11:55 am

Problem with starting DIALux 7.1 after installation

Post by Wioletta » Sun Aug 27, 2017 12:06 pm

Dear Team,

I have a problem with using DIALux 7.1 at PC with Windows 7.
Error statement:

Unbehandelte Ausnahme: Object reference not set to an instance of an object.
System.NullReferenceException
Object reference not set to an instance of an object.
at Dial.Dialux.ProjectData.Management.AdviceManager.StartProgress()
at Dial.Dialux.ProjectData.Management.TransactionHelper..ctor(String name, Action`1 succeededCallback, Boolean broadcastChangeMessages)
at Dial.Dialux.ProjectData.Management.TransactionHelper.Transact(String name, Action`1 action)
at Dial.Dialux.InteractionProjectHandling.Base.ProjectHandling.NewProject()
at Dial.Dialux.InteractionProjectHandling.Base.ProjectHandling.NewProject(IProjectInitializer projectInitializer, IWorkspace workspace, WorkspaceActivationOption option)
at System.Windows.Input.CommandBinding.OnExecuted(Object sender, ExecutedRoutedEventArgs e)
at System.Windows.Input.CommandManager.ExecuteCommandBinding(Object sender, ExecutedRoutedEventArgs e, CommandBinding commandBinding)
at System.Windows.Input.CommandManager.FindCommandBinding(CommandBindingCollection commandBindings, Object sender, RoutedEventArgs e, ICommand command, Boolean execute)
at System.Windows.Input.CommandManager.FindCommandBinding(Object sender, RoutedEventArgs e, ICommand command, Boolean execute)
at System.Windows.Input.CommandManager.OnExecuted(Object sender, ExecutedRoutedEventArgs e)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.Input.RoutedCommand.ExecuteImpl(Object parameter, IInputElement target, Boolean userInitiated)
at MS.Internal.Commands.CommandHelpers.CriticalExecuteCommandSource(ICommandSource commandSource, Boolean userInitiated)
at System.Windows.Controls.MenuItem.InvokeClickAfterRender(Object arg)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

Could you please help me ?
Thank you very much.

Wioletta

Csuleiman
Posts: 712
Joined: Wed Mar 07, 2012 3:07 pm

Re: Problem with starting DIALux 7.1 after installation

Post by Csuleiman » Mon Aug 28, 2017 6:24 am

Dear Wioletta,

Please have a look at the following thread:
https://dxboard.dialux.com/viewtopic.ph ... en#p101515

Best regards,
DIAL Support Team

Wioletta
Posts: 4
Joined: Sun Aug 27, 2017 11:55 am

Re: Problem with starting DIALux 7.1 after installation

Post by Wioletta » Mon Aug 28, 2017 4:19 pm

Thank you, I have seen that topic jet.
But I have Windows 7 (not Win10). Despite of that I have done it - remove DIALux and installed again. Problem still exist.
Additionally ... yesterday I have done all update for Windows 7 and for graphic card.
Problem still exist.

Wioletta

T.Magenheimer
Posts: 1011
Joined: Thu Jul 26, 2012 10:16 am

Re: Problem with starting DIALux 7.1 after installation

Post by T.Magenheimer » Tue Aug 29, 2017 11:38 am

Dear Wioletta,

Can you please send us the whole error message text for an analysis of the problem?
You only have to copy the text out of the error message and paste it here.


Kind regards,
Your DIAL Support Team

Wioletta
Posts: 4
Joined: Sun Aug 27, 2017 11:55 am

Re: Problem with starting DIALux 7.1 after installation

Post by Wioletta » Tue Aug 29, 2017 4:13 pm

Of course. There it is. Thank you for your help.

Unbehandelte Ausnahme: Exception has been thrown by the target of an invocation.
System.Reflection.TargetInvocationException
Exception has been thrown by the target of an invocation.
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at Dial.Dialux.Classlib.Tools.ModuleLoader.InvokeRegisteredInitMethods()
at Dial.Dialux.Classlib.Tools.ModuleLoader.InitializeModules(IEnumerable`1 modules, Action preDelayedInitAction)
at Dial.Dialux.Gui.DIALuxModuleLoader.InitializeModules()
at Dial.Dialux.Gui.MainWindow.OnLoaded(Object sender, RoutedEventArgs e)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent)
at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root)
at MS.Internal.LoadedOrUnloadedOperation.DoWork()
at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)


Inner Exception:
System.Runtime.InteropServices.SEHException
External component has thrown an exception.
at CCalcApp.CreateDefaultOptions(unique_ptr<Dial::Utilities::COptions\,std::default_delete<Dial::Utilities::COptions> >* )
at Dial.Dialux.Geometry.GeometryManager.GetDefaultCalculationOptions()
at Dial.Dialux.InteractionResultsHandling.SceneCalculation.CalculationSettings.DelayedInit(ModuleLoaderEventArgs args)

T.Magenheimer
Posts: 1011
Joined: Thu Jul 26, 2012 10:16 am

Re: Problem with starting DIALux 7.1 after installation

Post by T.Magenheimer » Wed Aug 30, 2017 9:06 am

Dear Wioletta,

Thank you very much for sending us the information needed. We will forward it to our development team for analysing the problem furthermore.

Till then we would recommend you to uninstall your evo7.1 version and install evo7.0 once again by using the link below.

https://b2b.dial.de/index.php/s/45uen8nZFenIMIo


Kind regards,
Your DIAL Support Team

Wioletta
Posts: 4
Joined: Sun Aug 27, 2017 11:55 am

Re: Problem with starting DIALux 7.1 after installation

Post by Wioletta » Fri Sep 01, 2017 7:49 am

Thank you very much for your support.
Dialux evo 8.0 works properly with Windows 7.
:)

T.Magenheimer
Posts: 1011
Joined: Thu Jul 26, 2012 10:16 am

Re: Problem with starting DIALux 7.1 after installation

Post by T.Magenheimer » Fri Sep 01, 2017 7:54 am

Dear Wioletta,

Our DIALux evo version 7.1 also works with Windows 7.

Unfortunately it gives some problems with a few of our users with the evo 7.1 installation, which we will have fixed soon.


Kind regards,
Your DIAL Support Team

T.Magenheimer
Posts: 1011
Joined: Thu Jul 26, 2012 10:16 am

Re: Problem with starting DIALux 7.1 after installation

Post by T.Magenheimer » Wed Sep 13, 2017 7:16 am

Dear Wioletta,

Today we have released the first patch of our evo version 7.1.

With this version your problems are solved now.

You can download the setup of the patch using the following link: https://b2b.dial.de/index.php/s/5zdGX44Gyv8Zx7v


Kind regards,
Your DIAL Support Team

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