Dialux 7.1 Crashes in installation process.

crashes, error report
ederfs
Posts: 6
Joined: Thu Oct 26, 2017 3:36 pm

Re: Dialux 7.1 Crashes in installation process.

Post by ederfs » Sun Nov 12, 2017 11:28 am

Hi Pascoal,

Had means that you solve the problem?
If yes, solved by the same way?

Pascoal Daprile
Posts: 4
Joined: Sat Nov 11, 2017 2:09 pm
Location: São paulo

Re: Dialux 7.1 Crashes in installation process.

Post by Pascoal Daprile » Thu Nov 16, 2017 2:56 pm

Hi

I followed all the instructions used by Eder Ferreira and I did not succeed.
I use McAfee as an antivirus
And these are the settings on my system.
Windows 10Pro
Processor: Intel Core i7-3970X, 3,50Ghz
Memory: 16Gb
System: 64 bits, x64
Video Card: NVIDIA GeForce GT 640

Could you help me with the installation of Dialux evo 7.1?

Thank you so much

Pascoal D'Aprile

Csuleiman
Posts: 1945
Joined: Wed Mar 07, 2012 3:07 pm

Re: Dialux 7.1 Crashes in installation process.

Post by Csuleiman » Fri Nov 17, 2017 9:20 am

Hello ederfs, hello Pascoal Daprile,

@ ederfs: Have you still the same problems with the installation? You wrote on last Wednesday that you've deactivated the firewall: "Finaly, I deactivated the firewall. It works!"

@ Pascoal Daprile: Have you already tried my suggestion to solution? "Please deactivate all you security software (virus scanner and the firewall) once on your computer system and after this check if you can install evo without any problems."

Best regards,
DIAL Support Team

rachidin
Posts: 1
Joined: Mon Nov 20, 2017 1:38 pm

Re: Dialux 7.1 Crashes in installation process.

Post by rachidin » Mon Nov 20, 2017 1:43 pm

Hello, Eder
I have the same problem you had and tried to correct it following the same steps but it didn't work.
Could you help me?

kvkozierowski
Posts: 431
Joined: Mon Mar 19, 2012 9:29 am
Contact:

Re: Dialux 7.1 Crashes in installation process.

Post by kvkozierowski » Mon Nov 20, 2017 1:49 pm

Hello,

Do you use Windows 10 with the newest Update "Fall Creators Update"? If yes, please make sure you have not activated the "controlled folder access" while the setup is running. This might block access to some folders and the setup might crash.

Best regards
Kolja

Pascoal Daprile
Posts: 4
Joined: Sat Nov 11, 2017 2:09 pm
Location: São paulo

Re: Dialux 7.1 Crashes in installation process.

Post by Pascoal Daprile » Thu Nov 23, 2017 1:38 pm

Hello
My windows 10 has recently been updated, but I have no idea if "fall creator update is installed". I do not know where to see this.
Thanks for answering.
Pascoal

kvkozierowski
Posts: 431
Joined: Mon Mar 19, 2012 9:29 am
Contact:

Re: Dialux 7.1 Crashes in installation process.

Post by kvkozierowski » Thu Nov 23, 2017 2:21 pm

Hello,

Press Win+R and enter winver <Return>.
Version 1709 is the "Fall Creators Update".

Best regards
Kolja

Pascoal Daprile
Posts: 4
Joined: Sat Nov 11, 2017 2:09 pm
Location: São paulo

Re: Dialux 7.1 Crashes in installation process.

Post by Pascoal Daprile » Tue Nov 28, 2017 4:54 pm

Hello
I could not install the software.
I tried all the solutions presented.
I even uninstalled my anti-virus (McAfee) and got no results.
Pascoal

szanini
Posts: 6
Joined: Wed Aug 28, 2013 1:23 am

Re: Dialux 7.1 Crashes in installation process.

Post by szanini » Fri Dec 01, 2017 2:00 am

[Google Translate]
Dear Dial Support,
The same thing is happening to me. Exactly like ederfs print. I was using version 7.0 and now I wanted to upgrade to 7.1. I uninstalled v7.0 first and all the plugins for Dialux from the manufacturers. All to do a "clean" installation. When the new installation failed, I tried to go back to the old version, but it did not work. Now I can not install any version any more. I have already downloaded patch 7.1 1 and also patch 7.0 2 directly from the recommended links ... and also tried a version 6.0 that I had recorded on the HD ... In all the same problem occurs and the installation stops shortly after the installation of the MS C ++ 2012.
I followed the recommended procedures to disconnect the network, antivirus, firewall ... nothing worked!
My God, I need a solution urgently, otherwise I will not be able to work.
Can someone help me?

Sandro Zanini

Computer
Intel Core i5-2500 3.70 Ghz
24Gb RAM
4GB Video Board (Nvidia GeForce GT 630)
Windows 10 x64 Pro Version 1703 - 15063-726.
Antivirus = Avast Premier

szanini
Posts: 6
Joined: Wed Aug 28, 2013 1:23 am

Re: Dialux 7.1 Crashes in installation process.

Post by szanini » Fri Dec 01, 2017 2:34 am

still about installation failed ...
I imagine the problem might be the MS C ++ 2012 files that make the Dialux setup useless. I send a print of the files I have installed. I was surprised that the files installed before the Dial have a much smaller size than the ones already installed and because they remained in a separate installation do not constitute an update of the existing version.
I await your analysis.
Best regards
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