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Dialux 7.1 Crashes in installation process.

Posted: Thu Oct 26, 2017 3:56 pm
by ederfs
Dear Dial Support,

After following and installing all versions of Dialux Evo since the beggining (I had been a official trainner some years ago, and keed trainning)) Now I can't install the software version 7.1.
This problem occurs both on my Notebook and Desktop.
Notebook after close all apps (antivirus, sinchronizers, etc.). Fighting against the problem the installation pass.

Over the Desktop.. no way! Luckily I just switch my HDD to a SSD drive and I could initialize the 7.0 version from the old folder in old drive.

When you click next in the first screen (after system check and Microsoft Visual C++ Check and install), the process crashes and the close the install application (see image attached).

I've tried to close all applications.. but without success.

Can someone help me?

Thank you so much.

Eder Ferreira

Computer
Dell XPS8700
8Gb RAM
2GB Video Board (Nvidia GTX 650)
SSD 240gb
HDD 1Tb
Windows 10 Pro Version 1703 Updated.
Antivirus = Windows Defender

Re: Dialux 7.1 Crashes in installation process.

Posted: Fri Oct 27, 2017 5:52 am
by kvkozierowski
Dear Eder Ferreira,

This sounds like a damaged setup file. Please try to download the setup again and reinstall evo 7.1.

Best Regards
Kolja

Re: Dialux 7.1 Crashes in installation process.

Posted: Tue Oct 31, 2017 12:41 pm
by ederfs
Hello Kolja,

Thank for reply and sorry for late answer. I forgot to check the notify box.

I've download the installation file several times (exactly five times).

If you have another idea will be worderfull.
By this time I'll continue use the 7.0 and waiting a 7.2 version and try again!

Tks

Re: Dialux 7.1 Crashes in installation process.

Posted: Fri Nov 03, 2017 9:52 am
by Csuleiman
Dear ederfs,

We would like to recommend you to use the following download link of evo7.1:
https://b2b.dial.de/index.php/s/45uen8nZFenIMIo

Besides this please deactivate all you security software (virus scanner and the firewall) once on your computer system and after this please check if you can install evo without any problems.

If you have a bad feeling to disable the security software, you can deactivate your WLAN connection and remove the network cable from your computer.

Best regards,
DIAL Support Team

Re: Dialux 7.1 Crashes in installation process.

Posted: Wed Nov 08, 2017 12:35 pm
by ederfs
Hello Csuleiman, good morning.

The link is about 7.0. But no problem.

At first time I tried to deactivate all the network adaptors (WAN and LAN) and removed the cable. Didn't work.
Second I deactivated my second hard drive (put it on offline mode in the disk manager). Didn't work.
So I deactivated the Windows Defender (virus base only). Didn't work.
Finaly, I deactivated the firewall. It works! \o/

Only to better understand, I did all this complementary, keeping the first actions!

Thank you so much by the support!

Re: Dialux 7.1 Crashes in installation process.

Posted: Wed Nov 08, 2017 12:48 pm
by Csuleiman
Dear ederfs,

We are pleased hearing that you managed to solve the problem by yourself. We regret sending you the wrong download link. Here ist the correct one which leads you directly to the evo7.1 (patch 1) setup file:
https://b2b.dial.de/index.php/s/5zdGX44Gyv8Zx7v

Best regards,
DIAL Support Team

Re: Dialux 7.1 Crashes in installation process.

Posted: Wed Nov 08, 2017 4:22 pm
by ederfs
I forgot to tell that the file installed was the website one (7.1 downloaded directly from the dial.de

By the way! I didn't solve by myself. I only followed the instructions step by step and register here to help anyone with the same problem and help dial to understand what is going on, improving the installation process! ;)

Best regards!

Eder

Re: Dialux 7.1 Crashes in installation process.

Posted: Thu Nov 09, 2017 6:56 am
by kvkozierowski
Dear Eder,

Would you please tell us which firewall you are using? The Windows standard firewall or a 3rd party product?
So far we are not aware of problems with the setup and firewalls.

Best regards
Kolja

Re: Dialux 7.1 Crashes in installation process.

Posted: Thu Nov 09, 2017 12:25 pm
by ederfs
The standard one!

Like I said, I did step by step, deactivating the firewall at end, plus all the first steps.
But... windows is a mistery! :)
windwos.JPG
windwos.JPG (30.87 KiB) Viewed 6674 times
Best Regards,

Eder

Re: Dialux 7.1 Crashes in installation process.

Posted: Sat Nov 11, 2017 2:17 pm
by Pascoal Daprile
I had exactly the same problem.