Documentation report

crashes, error report
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Angepaba
Posts: 26
Joined: Fri Jul 25, 2014 3:47 pm

Documentation report

Post by Angepaba » Mon Nov 27, 2017 2:16 pm

Hello.
Please, improve the Documentation because it takes a lot of time to obtain the reports (¡sometimes more than 20 minutes!). And is worst when you use objects, booleans, etc. The calculation runs ok, it's just the time that Dialux needs to make the reports. And it have problems with the scale in the Sinopsis, luminaires situation, etc; that sometimes it's impossible to show and understand the building, the rooms, etc. It doesn't happens to me with an unique project, it's in a lot of them.
Again, please try to improve because it's the way we have to show the results to the clients.

Regards,
Andres.

Csuleiman
Posts: 2012
Joined: Wed Mar 07, 2012 3:07 pm

Re: Documentation report

Post by Csuleiman » Mon Nov 27, 2017 2:23 pm

Dear Andres,

Currently we are improving the performance within the documentation for the next evo version. One reason for such performance problems might be a complex DWG file. In this case we always recommend the user to delete the DWG file from your project file after finishing the CAD planning.

Best regards,
DIAL Support Team

Csuleiman
Posts: 2012
Joined: Wed Mar 07, 2012 3:07 pm

Re: Documentation report

Post by Csuleiman » Thu Nov 30, 2017 8:15 am

Dear Andres,

The reason for the documentation problem is the used furniture (3DS files) which are too complex. Currently we improve the performance problems within the documentation for the next evo version.

As a workaround, there is only the possibility that we disable the furniture models in the documentation of your project file. We have already sent you the modified project file via email.

Best regards,
DIAL Support Team

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