Dialux evo 7.1 - errors calculating projects and saving files

crashes, error report
Csuleiman
Posts: 1077
Joined: Wed Mar 07, 2012 3:07 pm

Re: Dialux evo 7.1 - errors calculating projects and saving files

Post by Csuleiman » Tue Jan 16, 2018 8:27 am

Dear LPP,

We have no idea why this problem still occurs. We wonder if you could send us the evo project file for further analysis and the link to this thread, so that we could better assign this issue. Our email address is support@dial.de.

Best regards,
DIAL Support Team

LPP
Posts: 8
Joined: Sat Jan 13, 2018 11:21 am

Re: Dialux evo 7.1 - errors calculating projects and saving files

Post by LPP » Tue Jan 16, 2018 8:55 am

Dear Csuleiman:

Just now send email to support@dial.de with the dlx file.
Please check if is possible.

Thanks very much!!!

LPP
Posts: 8
Joined: Sat Jan 13, 2018 11:21 am

Re: Dialux evo 7.1 - errors calculating projects and saving files

Post by LPP » Wed Jan 17, 2018 8:55 am

Dear Cluisman:
Could you see the dialux file?

Thanks in advance,

Csuleiman
Posts: 1077
Joined: Wed Mar 07, 2012 3:07 pm

Re: Dialux evo 7.1 - errors calculating projects and saving files

Post by Csuleiman » Wed Jan 17, 2018 12:06 pm

Dear LPP,

The building 3 has no rooms, but the roof windows are marked as daylight-relevant, so no room for calculating the daylight could be found.

We deleted these roof windows from your project file. Please add room contours in your building 3 and add all your roof windows once again into your building.
We have sent you also an email.

Best regards,
DIAL Support Team

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