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Dialux evo 7.1 - errors calculating projects and saving files

Posted: Fri Jan 05, 2018 9:47 pm
by jascoBFS
Greetings,

First off thank you at the DIAL team for the wonderful freeware to develop lighting projects.
I find Dialux evo to be superior to some of the other paid services in its ability to produce quality renderings when working with design professionals.

I am currently experiencing some significant issues since updating to version 7.1:

1. Both for projects created prior to and after the 7.1 release, I get "An error occured during calculating." This error occurs during both "standard" and "fast" calculations and it about 80% of the time. I cannot determine what is causing it or how to avoid it.

2. I am having significant issues with saving files. If prompted by the system "Your project has not been saved for XX minutes, would you like to save now?" Clicking yes causes the error message "Insufficient access rights for saving the file. Please select a different location." Selecting a different location, whether it be a network drive or local directory causes the same error. Once this occurs (from the prompt to save) I am unable to save the file by any means, the disk icon, or File>Save or File>Save As all produce the same error message and the project cannot be saved.

I have attempted to uninstall and reinstall from a new download of the *.exe loader direct from the site no less than half a dozen times to no avail. If anyone has any advice on why my system is no longer working, any help would be most appreciated.

Thanks,
Jasco

Re: Dialux evo 7.1 - errors calculating projects and saving files

Posted: Tue Jan 09, 2018 9:53 am
by Csuleiman
Dear jascoBFS,

Point 1: Regarding your first point, please be so kind to send us your project file for further analysis. It would be of help if you could also send us some screenshots showing the problem in details. Our email address is support@dial.de.

Point 2: We would like to recommend you to deactivate all your security software (virus scanner and the firewall) once on your computer system and after this please check if you are able to save your projects.

If you have a bad feeling to disable the security software, you can deactivate your WLAN connection and remove the network cable from your computer.

This issue has to be something related to the folder access control on your system.
Please verify that you have read and write access to the location you want to save your file, your temp directory and at least this folder:

"C:\Users\<username>\AppData\Local\DIAL GmbH\DIALux" and all subfolder.

Beside this it could also be related to the "Fall Creators Update" and changes in the file/folder access permissions. I recognized on my system that at least some permissions had changed after the update. I wonder if you could check if you have permission to access (read and write) to the folder:"c:\ProgramData\DIAL GmbH" and all subfolders.

Here is a thread concerning the same problem with another software and the Windows 10 update: https://getsatisfaction.com/quickencomm ... ws-10-1709

Best regards,
DIAL Support Team

Re: Dialux evo 7.1 - errors calculating projects and saving files

Posted: Sat Jan 13, 2018 3:13 pm
by LPP
Hello:

I have the same several problems.
It gives me an error when calculating the study in any case, whenever I try to calculate a day scene with skylights on the roof.
I have tried in a real study of an industrial warehouse, as a small test without 3D objects or anything else that could interfere. Only building, roof and skylight.
When calculating it gives the error of "the calculation could not be made"
I use the latest version 7.1
Also I have the same problem when I whant save work.
I hope someone can help me, otherwise I will have to go back to the old version of DIALUX...

Thanks in advance, .... :roll: :roll: :roll: :roll:

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Re: Dialux evo 7.1 - errors calculating projects and saving files

Posted: Mon Jan 15, 2018 7:15 am
by Csuleiman
Dear LPP,

Have you already tried to check our suggestions to solution under point 2?

Best regards,
DIAL Support Team

Re: Dialux evo 7.1 - errors calculating projects and saving files

Posted: Mon Jan 15, 2018 10:39 am
by LPP
Hi:

Yes, I tried to stop the antivirus and also the firewall but still giving the same problem.
I can not do the calculation and it is a very urgent work.
I do not know why ... I followed all the steps correctly. In DIALUX 4 I do not have those problems ...
Please help me. I want to start using DIALUX EVO in my work instead of the previous version.

Thanks in advance,

Re: Dialux evo 7.1 - errors calculating projects and saving files

Posted: Mon Jan 15, 2018 1:06 pm
by Csuleiman
Dear LPP,

Please uninstall your current evo version completely from your computer system and install the 64-bit version of our newest evo version 7.1 Patch 2 by using the following setup link. In this case all DIALux components will be newly registered.

DIALux evo 7.1 patch 2 setup: https://b2b.dial.de/index.php/s/F0Rxsff5QZjvAWe

Best regards,
DIAL Support Team

Re: Dialux evo 7.1 - errors calculating projects and saving files

Posted: Mon Jan 15, 2018 1:38 pm
by LPP
Dear Csuleiman:

I have uninstalled and reinstalled from the link that you have given me.
Keep the same error while calculating ...
What process or internal processes of windows or other programs may be interfering?
Can it be a DIALUX software error?
I'm desperate...

Re: Dialux evo 7.1 - errors calculating projects and saving files

Posted: Mon Jan 15, 2018 1:56 pm
by LPP
If I do a normal calculation with artificial lighting only, it works.
It is only when trying to do the calculation with natural light.

:cry: :cry: :cry:

Re: Dialux evo 7.1 - errors calculating projects and saving files

Posted: Mon Jan 15, 2018 1:58 pm
by LPP
I have also installed DIALUX 4. Do I have to uninstall too?
Or just the EVO?
I just uninstalled the EVO.

Re: Dialux evo 7.1 - errors calculating projects and saving files

Posted: Mon Jan 15, 2018 3:31 pm
by LPP
I have now performed the following steps:

a) .- Uninstall all the DIALUX software on the PC
b) .- Install only DIALUX EVO complete from the supplied link.
c) .- Project creation from 0 with natural light.

Result same error.
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