error message

crashes, error report
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mohamedelsawy95
Posts: 1
Joined: Thu Feb 08, 2018 11:33 am

error message

Post by mohamedelsawy95 » Thu Feb 08, 2018 11:54 am

hi,
i worked on a project on dialux evo 7.1 and autocad 2018.
after finishing my work and closing dialux , i reopened the dialux file and found that the dwg file couldn't be loaded.
despite of activation of dwg file , it can't be loaded as seen in first screenshot.
when i tried re-importing the dwg file this error message appeared (as seem in second screenshot) and then the program closed automatically .
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Csuleiman
Posts: 922
Joined: Wed Mar 07, 2012 3:07 pm

Re: error message

Post by Csuleiman » Thu Feb 08, 2018 1:40 pm

Dear mohamedelsawy95,

We know about a similar bug in the current evo version. But to make sure it's the same malfunction, we'd like to ask you to send us the evo project file and the DWG file. Please provide us also with the link to this thread, so that we can assign your request directly.
Our email address is support@dial.de.

Best regards,
DIAL Support Team

Csuleiman
Posts: 922
Joined: Wed Mar 07, 2012 3:07 pm

Re: error message

Post by Csuleiman » Tue Feb 13, 2018 7:55 am

Dear mohamedelsawy95,

Unfortunately you detected a bug in the current evo version. Our developer has already found a solution which will be implemented in the next evo version 8.0. We will release this version in the middle of March.

Till then we wonder if you could save the DWG drawing in an older AutoCAD file format, e.g. ACAD 2010 and then try to import it once again.

Best regards,
DIAL Support Team

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