Crash after calculation

crashes, error report
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Marthasamyn
Posts: 1
Joined: Sun May 13, 2018 11:47 am

Crash after calculation

Post by Marthasamyn » Sun May 13, 2018 11:53 am

Hello

My dialux 8 crashes after doing the full calculation of a light scene and daylight. It used to work, even when i started putting in lights, but suddenly, one day to another it crashes/ stops working every time I try to do the calculation and i have to close the program. What would be the problem, can I change anything to make it work again and be able tot do all the calculations?

Kind regards
Martha

Csuleiman
Posts: 1049
Joined: Wed Mar 07, 2012 3:07 pm

Re: Crash after calculation

Post by Csuleiman » Mon May 14, 2018 5:54 am

Dear Martha,

We wonder if you could provide us with the problematic evo project file for further analysis. Besides this please be so kind to send us also some screenshots showing the crash in details. Our email address is 'Support@dial.de'.
Please send us also the link to this topic, so that we could better assign this issue.

Best regards,
DIAL Support Team

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