Error During Loading of The File

crashes, error report
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Deni Ari
Posts: 2
Joined: Thu Jun 28, 2018 8:28 am

Error During Loading of The File

Post by Deni Ari » Thu Jun 28, 2018 9:10 am

Dear Dialux,

I am doing a simulation project with Dialux Evo 7.1 version, i waited so long when subtracting an object and the loading bar on lower left side stopped.
Then from windows task manager i close it, i think to re-subtract again. But i can't open my file again and found error notice as below :

Image

What should i do? Can Dialux fixed my file?
Looking forward to your reply.
Thank you.


Best Regards.

Deni Ari

T.Magenheimer
Posts: 1213
Joined: Thu Jul 26, 2012 10:16 am

Re: Error During Loading of The File

Post by T.Magenheimer » Thu Jun 28, 2018 9:59 am

Dear Ari,

We wonder if you could provide us with the problematic evo project file. Our email address is 'Support@dial.de'.
Please send us also the link to this topic, so that we could better assign this issue.


Best regards,
DIAL Support Team

T.Magenheimer
Posts: 1213
Joined: Thu Jul 26, 2012 10:16 am

Re: Error During Loading of The File

Post by T.Magenheimer » Thu Jun 28, 2018 11:13 am

Dear Ari,

In your project file one furniture object could not be found, so we had to replace it by a cube. Afterwards we were able to open your project file in evo.

As we have saved your evo file in the newest evo version 8.0, we would like to recommend you to update to the current evo version 8.0. You can download and install this version via the following link.

DIALux evo 8.0 patch 3: https://b2b.dial.de/index.php/s/k6tNr1LBFdGzKP7


Kind regards,
Your DIAL Support Team

Deni Ari
Posts: 2
Joined: Thu Jun 28, 2018 8:28 am

Re: Error During Loading of The File

Post by Deni Ari » Thu Jun 28, 2018 3:24 pm

Dear DIAL Support Team,

I have got the file and can be opened.
Thanks for your explanation and quick response.
Very helpful :D


Best Regards.

Deni Ari

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