Calculation problems

crashes, error report
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Walerious
Posts: 1
Joined: Mon Jan 07, 2019 7:37 pm

Calculation problems

Post by Walerious » Mon Jan 07, 2019 8:01 pm

Hello

I have a problem where calculations for supermarket is not working, I started to calculating by few hours, but without any progres...
I tried to find any specyfic informations about maximum size of project (in this case 120Mb) or max size of room, in this case I can't calculate only one room which is sales area (the bigest one).
I have here many 3d object which can be also influence for a calculations problems. I don't know where I should start to make any changes.

There is also one thing, on every view for a single room I see light fixtured, on sales area unfortunatley I don't, only in full view, this could also has a influence for my problem?

Could you help me with recognize what is the reason of my problem and how to sole it, it's my first project to school and it's very important to finish it.

I'm really appreciate for any help in my case, I including also some picture showing some more details of my project.

By the way sorry for leanguage, I'm not master with that.

Here is attatchments:
https://drive.google.com/open?id=1e7BD5 ... wMlHWNoeRa
https://drive.google.com/open?id=1DnN2Z ... EJDcHyCvS9
https://drive.google.com/open?id=1sN3Fz ... OQgsyyJE6K
https://drive.google.com/open?id=1PBhRE ... SRSPCXsNXR


Regards

T.Magenheimer
Posts: 1277
Joined: Thu Jul 26, 2012 10:16 am

Re: Calculation problems

Post by T.Magenheimer » Tue Jan 08, 2019 12:40 pm

Dear Walerious,

Please send us the problematic project file with a link to this thread for an analysis of the problem to the mail address 'Support@dial.de'.


Kind regards,
Your DIAL Support Team

T.Magenheimer
Posts: 1277
Joined: Thu Jul 26, 2012 10:16 am

Re: Calculation problems

Post by T.Magenheimer » Wed Jan 09, 2019 8:40 am

Dear Walerious,

We looked at the project file and noticed that you inserted too many 3D objects which are too complex for the handling in our evo software. The cause for your calculation problem is the complexity of these 3DS files.

Every surface of a 3D model has to be calculated separately and if the sum of the 3D models (and the surfaces) are too complex for the calculation or the output generation process of DIALux evo, it could give a lack of internal main memory of our evo software during the output generation in DIALux. This is the reason why maybe the calculation interrupts or takes some hours or it gives problems with the generation of the documentation.

We would recommend every user to search for alternative 3DS objects with less surfaces. The key is to find a good compromise between a realistic visualization and moderate quantity of surfaces.


Kind regards,
Your DIAL Support Team

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