DIALux crash when open a project - CLR20r3 error

crashes, error report
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Dmytro_Z
Posts: 6
Joined: Thu Jun 27, 2019 11:31 pm

DIALux crash when open a project - CLR20r3 error

Post by Dmytro_Z » Fri Jun 28, 2019 12:18 am

Hi DIALux Team,

I have the following error message when trying to open a project on my laptop:

Code: Select all

Сигнатура проблемы:
  Имя события проблемы:	CLR20r3
  Сигнатура проблемы 01:	DIALux_x64.exe
  Сигнатура проблемы 02:	5.8.1.41636
  Сигнатура проблемы 03:	5c7e3c84
  Сигнатура проблемы 04:	Dialux.Geometry
  Сигнатура проблемы 05:	5.8.1.41636
  Сигнатура проблемы 06:	5c7e3c26
  Сигнатура проблемы 07:	21a5
  Сигнатура проблемы 08:	49
  Сигнатура проблемы 09:	System.AccessViolationException
  Версия ОС:	6.1.7601.2.1.0.256.1
  Код языка:	1049
  Дополнительные сведения 1:	e061
  Дополнительные сведения 2:	e061b120b89f0e5a890ca478574ff3f7
  Дополнительные сведения 3:	46b2
  Дополнительные сведения 4:	46b283551b9865535383068313390fb6

The project I created on my PC with win10, there it works OK.
My laptop shows the error above.

Laptop configuration:
Win 7 x64
Intel Core i5-2410M CPU @ 2.30GHz
RAM 4Gb
NVIDIA GeForce GT 520M

There also was an issue with .NET when I tried to install the EVO 8.1. Was needed to install SP1 for Win 7 to continue the installation.
After installation old projects can't be opened and I have the error as above, and new projects crash after I try to create rectangular floor element.

Questions:
  1. Does my laptop still potentially can run DIALux EVO?
  2. Is there any solution for my problem except upgrade to win10? (If this helps at all)
Would be very appreciated for any help!

Regards
Dmytro

Csuleiman
Posts: 2072
Joined: Wed Mar 07, 2012 3:07 pm

Re: DIALux crash when open a project - CLR20r3 error

Post by Csuleiman » Fri Jun 28, 2019 7:39 am

Hello Dmytro,

Please be so kind as to provide us with the problematic evo project file for analysis. It would be of help if you could send us the link to this topic so that we could better assign this issue.
Our email address is 'Support@dial.de'.

Best regards,
DIAL Support Team

Csuleiman
Posts: 2072
Joined: Wed Mar 07, 2012 3:07 pm

Re: DIALux crash when open a project - CLR20r3 error

Post by Csuleiman » Tue Jul 02, 2019 12:12 pm

Hello Dmytro,

It seems to be a really strange problem. We would like to recommend you to update the graphics adapter driver on the manufacturer's website of your graphics card and not by the help of Windows. Maybe it is an Intel driver problem.

Please have a look at the following threads from our DIALux board:

https://dxboard.dialux.com/viewtopic.php?f=29&t=80338
https://dxboard.dialux.com/viewtopic.php?f=29&t=80337
https://dxboard.dialux.com/viewtopic.php?f=17&t=78016

Best regards,
DIAL Support Team

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