Rogue luminaire

crashes, error report
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Alan
Posts: 11
Joined: Fri Jan 29, 2016 5:47 pm

Rogue luminaire

Post by Alan » Tue Jul 30, 2019 2:25 pm

Hi,

I have a strange error, which has occurred more than once.

The pic below shows a room which had three luminaires inserted: The view is "by room" and not "by floor"
Rogue luminaire 1.JPG
Rogue luminaire 1.JPG (161.99 KiB) Viewed 83 times
When I view the room next to it, as below, (again view is by room), you can see one of the three luminaires from the previous room is visible and when the calculation is run for this room (Fast mode), it impacts this room, of course incorrectly and will be an additional impact to luminaires placed in this room.
Rogue luminaire 2.JPG
Rogue luminaire 2.JPG (139.33 KiB) Viewed 83 times
I have the latest patched version of Dialux and Windows 10 updates, running on a Surface pro 6, Intel 7, 16GB RAM, 1TB SSD.

Is his a file problem or a Dialux problem? If it is a file problem, I hope you can assit in resolving this as there is much work involved in this model so far.

Thanks for appreciated attention to this.

Best regards
Alan

T.Magenheimer
Posts: 1341
Joined: Thu Jul 26, 2012 10:16 am

Re: Rogue luminaire

Post by T.Magenheimer » Wed Aug 14, 2019 9:22 am

Dear Alan,

If you want you can send us your problematic project file with a link to this thread for an analysis of the problem to the mail address 'Support@dial.de'.


Best regards,
Your DIAL Support Team

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