DIALux crashes when I try to calculate project

crashes, error report
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geovanne.marcola
Posts: 1
Joined: Fri Aug 02, 2019 6:38 pm

DIALux crashes when I try to calculate project

Post by geovanne.marcola » Fri Aug 02, 2019 6:54 pm

I've been trying to calculate an external lighting of a brigde (made on SketchUp and imported to EVO in a .3ds file - the file has approximately 70 MB).

The calculation bar opens but don't load any part of it. Once opened, the program freezes and crashes without sending any message.

I don't have any idea of whats going on. Is it possible that the .3ds file is too heavy or with too many polygons for calculation? Or how many luminaires EVO can calculate for each project?

Any kind of help would be appreciated.

T.Magenheimer
Posts: 1341
Joined: Thu Jul 26, 2012 10:16 am

Re: DIALux crashes when I try to calculate project

Post by T.Magenheimer » Wed Aug 14, 2019 9:23 am

Dear geovanne.marcola,

If you want you can send us your problematic project file with a link to this thread for an analysis of the problem to the mail address 'Support@dial.de'.


Best regards,
Your DIAL Support Team

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