Complete Storey walls missing

crashes, error report
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pks
Posts: 7
Joined: Tue Aug 30, 2016 8:22 am

Complete Storey walls missing

Post by pks » Fri Sep 20, 2019 2:16 pm

Hello DIALux,

While adding windows around a patio (root cutout), suddenly all storey walls have disappeared! Strangely enough, when I look to the space definitions under "Assessment zones" all contours are still there including room names! See attached screenshots.

I have put it quite some work and don't want to begin from scratch. Is there any way to solve this?? Please help me.
Attachments
dialux-evo-walls-disappeared-03.jpg
dialux-evo-walls-disappeared-03.jpg (255.84 KiB) Viewed 485 times
dialux-evo-walls-disappeared-02.jpg
dialux-evo-walls-disappeared-02.jpg (196.1 KiB) Viewed 485 times
dialux-evo-walls-disappeared-01.jpg
dialux-evo-walls-disappeared-01.jpg (217.87 KiB) Viewed 485 times

Csuleiman
Posts: 1661
Joined: Wed Mar 07, 2012 3:07 pm

Re: Complete Storey walls missing

Post by Csuleiman » Mon Sep 23, 2019 6:06 am

Hello pks,

We wonder if you could send us your project file for further analysis. We would like to check the problem directly in this project. If the file is too big, you can send it to us via WeTransfer (www.wetransfer.com).
It would be of help if you could send us the link to this topic so that we could better assign this issue.
Our email address is 'Support@dial.de'.

Best regards,
DIAL Support Team

Csuleiman
Posts: 1661
Joined: Wed Mar 07, 2012 3:07 pm

Re: Complete Storey walls missing

Post by Csuleiman » Mon Sep 23, 2019 6:52 am

Hello pks,

Thank you for providing us with your project file. It seems as if there is a geometry problem in your project data. We were able to repair the file for you. We've sent you the repaired evo project file via email.

Best regards,
DIAL Support Team

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