Error during calculation EVO 8.2.4

crashes, error report
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reybrizon
Posts: 3
Joined: Sun May 28, 2017 9:22 pm

Error during calculation EVO 8.2.4

Post by reybrizon » Sun Nov 10, 2019 11:00 pm

Dear Dialux team,

I'm trying to made lighting calculation for one project, but calculations stopped and appear following message: An error occurred during calculation, and unfortunately I can't understand why.



Best regards,
Reynaldo
Attachments
uso memoria.jpg
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error dialux.jpg
error dialux.jpg (181.31 KiB) Viewed 1027 times

Csuleiman
Posts: 1661
Joined: Wed Mar 07, 2012 3:07 pm

Re: Error during calculation EVO 8.2.4

Post by Csuleiman » Mon Nov 11, 2019 6:58 am

Hello Reynaldo,

We wonder if you could send us your DIALux project file for analysis. We would like to check the problem directly in this project.
It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dial.de'.

Best regards,
DIAL Support Team

reybrizon
Posts: 3
Joined: Sun May 28, 2017 9:22 pm

Re: Error during calculation EVO 8.2.4

Post by reybrizon » Mon Nov 11, 2019 3:42 pm

Thanks.
I just sent via We Transfer with the link: "Error during calculation EVO 8.2.4"

File Name: Humanitas rev0.evo

Csuleiman
Posts: 1661
Joined: Wed Mar 07, 2012 3:07 pm

Re: Error during calculation EVO 8.2.4

Post by Csuleiman » Tue Nov 12, 2019 6:35 am

Hello Reynaldo,

The problem was caused by the room elements used as windows. After deleting them, we were able to calculate the project without any problems. We recommend that you use real windows instead of room elements and then calculate the project.
We will send you the calculated evo project file within the next few minutes via WeTransfer.

Best regards,
DIAL Support Team

reybrizon
Posts: 3
Joined: Sun May 28, 2017 9:22 pm

Re: Error during calculation EVO 8.2.4

Post by reybrizon » Tue Nov 12, 2019 4:42 pm

Thanks a lot

I will make your recommendations.

With regards

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