Page 1 of 1

Error during calculation EVO 8.2.4

Posted: Sun Nov 10, 2019 11:00 pm
by reybrizon
Dear Dialux team,

I'm trying to made lighting calculation for one project, but calculations stopped and appear following message: An error occurred during calculation, and unfortunately I can't understand why.



Best regards,
Reynaldo

Re: Error during calculation EVO 8.2.4

Posted: Mon Nov 11, 2019 6:58 am
by Csuleiman
Hello Reynaldo,

We wonder if you could send us your DIALux project file for analysis. We would like to check the problem directly in this project.
It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dial.de'.

Best regards,
DIAL Support Team

Re: Error during calculation EVO 8.2.4

Posted: Mon Nov 11, 2019 3:42 pm
by reybrizon
Thanks.
I just sent via We Transfer with the link: "Error during calculation EVO 8.2.4"

File Name: Humanitas rev0.evo

Re: Error during calculation EVO 8.2.4

Posted: Tue Nov 12, 2019 6:35 am
by Csuleiman
Hello Reynaldo,

The problem was caused by the room elements used as windows. After deleting them, we were able to calculate the project without any problems. We recommend that you use real windows instead of room elements and then calculate the project.
We will send you the calculated evo project file within the next few minutes via WeTransfer.

Best regards,
DIAL Support Team

Re: Error during calculation EVO 8.2.4

Posted: Tue Nov 12, 2019 4:42 pm
by reybrizon
Thanks a lot

I will make your recommendations.

With regards