value chart in Calculation surface in documentation is different

crashes, error report
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Meera Ravivarma
Posts: 1
Joined: Mon Mar 23, 2020 4:59 pm

value chart in Calculation surface in documentation is different

Post by Meera Ravivarma » Mon Mar 23, 2020 8:29 pm

I created a calculation surface, and the lux level and uniformity were good enough. But in documentation, the calculation surface has different values. Lux levels and uniformity are much less. Can you please suggest a solution.

Csuleiman
Posts: 1895
Joined: Wed Mar 07, 2012 3:07 pm

Re: value chart in Calculation surface in documentation is different

Post by Csuleiman » Tue Mar 24, 2020 7:17 am

Hello Meera, Ravivarma

We would like to check the problem directly in evo. Therefore we would like to ask you to provide us with the evo project file for analysis and some explanatory screenshots that show the problem in detail. It would be of help if you could send us the link to this topic so that we could better assign this issue.
Our email address is 'Support@dial.de'.

Best regards,
DIAL Support Team

Tanker72
Posts: 7
Joined: Thu Mar 26, 2020 5:27 pm

Re: value chart in Calculation surface in documentation is different

Post by Tanker72 » Fri Mar 27, 2020 6:42 pm

It happened to me a couple of times, but the problem was "solved" (as in, it disappeared and went back to normal) after a couple closures/reopenings of the program and file, it's strange.
If I ever run into this issue again, I'll try to do some more observation on how it happens, why, and how to solve it.

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