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value chart in Calculation surface in documentation is different

Posted: Mon Mar 23, 2020 8:29 pm
by Meera Ravivarma
I created a calculation surface, and the lux level and uniformity were good enough. But in documentation, the calculation surface has different values. Lux levels and uniformity are much less. Can you please suggest a solution.

Re: value chart in Calculation surface in documentation is different

Posted: Tue Mar 24, 2020 7:17 am
by Csuleiman
Hello Meera, Ravivarma

We would like to check the problem directly in evo. Therefore we would like to ask you to provide us with the evo project file for analysis and some explanatory screenshots that show the problem in detail. It would be of help if you could send us the link to this topic so that we could better assign this issue.
Our email address is 'Support@dial.de'.

Best regards,
DIAL Support Team

Re: value chart in Calculation surface in documentation is different

Posted: Fri Mar 27, 2020 6:42 pm
by Tanker72
It happened to me a couple of times, but the problem was "solved" (as in, it disappeared and went back to normal) after a couple closures/reopenings of the program and file, it's strange.
If I ever run into this issue again, I'll try to do some more observation on how it happens, why, and how to solve it.