Problem with visualization(luminaire)

crashes, error report
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dodos880125
Posts: 3
Joined: Thu May 07, 2020 4:39 pm

Problem with visualization(luminaire)

Post by dodos880125 » Thu May 07, 2020 4:59 pm

Hi everyone,

I've using DIALux evo 9.0 these days. I've found a problem after caculate .
I know how to switch on a single luminaire but I can’t see them all working after doing a computing.
It just like it doesn't caculate well, even I can export the whole report.

Can anyone help? I don't know what mistake I made.
Thanks

Csuleiman
Posts: 1942
Joined: Wed Mar 07, 2012 3:07 pm

Re: Problem with visualization(luminaire)

Post by Csuleiman » Thu May 07, 2020 5:20 pm

Hello dodos880125,

We would like to check the problem directly in evo. Therefore please provide us with the evo project file for analysis and also some screenshots showing the problem in detail. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dial.de'.

Best regards,
DIAL Support Team

dodos880125
Posts: 3
Joined: Thu May 07, 2020 4:39 pm

Re: Problem with visualization(luminaire)

Post by dodos880125 » Thu May 07, 2020 5:39 pm

I've already sent the email.
Thanks for your reply.

Csuleiman
Posts: 1942
Joined: Wed Mar 07, 2012 3:07 pm

Re: Problem with visualization(luminaire)

Post by Csuleiman » Fri May 08, 2020 8:36 am

Hello dodos880125,

The reason for the problem is the position of the luminaires. The luminaires are too deep in the false ceiling, so that the light emitting surface is above the false ceiling. Thus, the light is emitted upwards, but not downwards as desired. So, you would have to move the luminaires slightly downwards so that they are below the false ceiling.

We have moved the luminaires in your project a little downwards and then recalculated the project. As you can now see all luminaires are included in the calculation.
We will send you the edited and calculated evo project file via WeTransfer within the next minutes.

Best regards,
DIAL Support Team

dodos880125
Posts: 3
Joined: Thu May 07, 2020 4:39 pm

Re: Problem with visualization(luminaire)

Post by dodos880125 » Fri May 08, 2020 3:53 pm

Hello,

Finally, I solve the problem.
Thanks for your help!!

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