Dialux Evo Crashing while calculating results

crashes, error report
Locked
CYoung234
Posts: 1
Joined: Wed May 13, 2020 8:49 pm

Dialux Evo Crashing while calculating results

Post by CYoung234 » Wed May 13, 2020 9:02 pm

Hello. The latest version of Dialux crashes consistently on two different computers when finalizing the results for calculations on a small project I am working on. I rebuilt the entire project from scratch to verify that my plans and .ies fiels, etc., were correct. I am not sure if Dialux has any internal log file to send, but the Windows log shows a kernelbase error. Other models run fine, it seems to only be this one. Not sure what is different about it.

Here is the message.

Log Name: Application
Source: Application Error
Date: 5/13/2020 4:45:56 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: YOUNG-DESK
Description:
Faulting application name: DIALux_x64.exe, version: 5.9.0.49107, time stamp: 0x00000000
Faulting module name: KERNELBASE.dll, version: 10.0.18362.815, time stamp: 0xb89efff3
Exception code: 0xe0434352
Fault offset: 0x000000000003a799
Faulting process id: 0x5a04
Faulting application start time: 0x01d62966d86a456a
Faulting application path: C:\Program Files\DIAL GmbH\DIALux\DIALux_x64.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 2312e41b-beae-48b7-aa50-427a0e2a1eb6
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-05-13T20:45:56.168075700Z" />
<EventRecordID>56834</EventRecordID>
<Channel>Application</Channel>
<Computer>YOUNG-DESK</Computer>
<Security />
</System>
<EventData>
<Data>DIALux_x64.exe</Data>
<Data>5.9.0.49107</Data>
<Data>00000000</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.18362.815</Data>
<Data>b89efff3</Data>
<Data>e0434352</Data>
<Data>000000000003a799</Data>
<Data>5a04</Data>
<Data>01d62966d86a456a</Data>
<Data>C:\Program Files\DIAL GmbH\DIALux\DIALux_x64.exe</Data>
<Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>
<Data>2312e41b-beae-48b7-aa50-427a0e2a1eb6</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

The two systems are as follows:

System 1: Asus rog x570 crosshair viii hero wifi motherboard, AMD Ryzen 9 3900X CPU, 64GB DDR4 RAM, Asus GTX 1060 6Mb Video Card, Windows 10 Professional 1909
System 2: Asus Zenbook UA303L Laptop, Intel Core i5 5200U, 12GB DDR4, Intel video, Windows 10 Home 1909

Please let me know what other information you need.

Csuleiman
Posts: 1895
Joined: Wed Mar 07, 2012 3:07 pm

Re: Dialux Evo Crashing while calculating results

Post by Csuleiman » Thu May 14, 2020 7:39 am

Hello CYoung234,

Please provide us with the evo project file for analysis. Besides this we would like to ask you to send us your instance ID of evo. You will find it in the menu "?" under "Info about DIALux evo...".
Please simply click on "Copy" in the window and paste the text into an e-mail as shown in the screenshot below.

It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dial.de'.

Screenshot1.JPG
Screenshot1.JPG (159.33 KiB) Viewed 165 times

Best regards,
DIAL Support Team

Csuleiman
Posts: 1895
Joined: Wed Mar 07, 2012 3:07 pm

Re: Dialux Evo Crashing while calculating results

Post by Csuleiman » Mon May 18, 2020 11:30 am

Hello CYoung234,

We got some feedback from our development team. There is a problem with generating the isolines for all calculation surfaces, which our developers will analyse furthermore. We could offer you a workaround.
Please open the general settings in evo via the menu “File -> Settings”,then please deactivate the check box for “Automatically create isolux after calculation” (s. screenshot). Afterwards you could calculate the whole project file without any problems.

Screenshot_.jpg
Screenshot_.jpg (205.99 KiB) Viewed 130 times

Best regards,
DIAL Support Team

Locked

Who is online

Users browsing this forum: No registered users and 5 guests