DIALUX Eco not launching

crashes, error report
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Ben85
Posts: 1
Joined: Tue Jun 23, 2020 7:12 am

DIALUX Eco not launching

Post by Ben85 » Tue Jun 23, 2020 7:22 am

Hi All,

I have installed DIALux Evo 9 successfully but it doesn't launch at all.
When I double-click the icon, the launch window appears then disappears and nothing more happens.
I need help with this please.

Thanks a lot

Csuleiman
Posts: 1996
Joined: Wed Mar 07, 2012 3:07 pm

Re: DIALUX Eco not launching

Post by Csuleiman » Tue Jun 23, 2020 8:04 am

Hello Ben85,

It seems to be as if something on your computer system goes wrong when connecting to the starting process of evo. Please try to deactivate all your security software (virus scanner and the firewall) once on your computer system and after this please check if the problem is solved.
If you have a bad feeling to disable the security software, you can deactivate your WLAN connection and remove the network cable from your computer.

In case the problem still exists, we would recommend you to uninstall your evo version and install the new patch version. In this case, all DIALux components will be newly registered. You could download the setup from our website or use the following download link.

Evo 9.0 patch 4: https://b2b.dial.de/index.php/s/Gkuu8vm12lZIIQW

After the installation, it would be better to restart the computer once.

Best regards,
DIAL Support Team

tayyababdullah
Posts: 1
Joined: Sun Jun 28, 2020 5:19 pm

Re: DIALUX Eco not launching

Post by tayyababdullah » Sun Jun 28, 2020 5:26 pm

I have same problem. i have installed evo9 when i lunch it open but not load the working screen. i have also attached pictures
Attachments
dialux evo1.png
dialux evo1.png (186.26 KiB) Viewed 665 times
dialux evo.png
dialux evo.png (143.67 KiB) Viewed 665 times

Csuleiman
Posts: 1996
Joined: Wed Mar 07, 2012 3:07 pm

Re: DIALUX Eco not launching

Post by Csuleiman » Mon Jun 29, 2020 8:01 pm

Hello tayyababdullah ,

Have you already tried the above mentioned solutions?

Best regards,
DIAL Support Team

Csuleiman
Posts: 1996
Joined: Wed Mar 07, 2012 3:07 pm

Re: DIALUX Eco not launching

Post by Csuleiman » Wed Jul 29, 2020 3:02 pm

Hello Ben85 and hello tayyababdullah,

Please check the following suggested solution from a user:
https://dxboard.dialux.com/viewtopic.php?f=17&t=90505

Best regards,
DIAL Support Team

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