MISSING FLOOR

crashes, error report
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tinajerah
Posts: 1
Joined: Wed Jun 24, 2020 7:45 am

MISSING FLOOR

Post by tinajerah » Wed Jun 24, 2020 7:51 am

Hi Dialux team,

This is the Second project where the floor of the next story has just disappeared when viewed in 3d.
Attachments
Storey 21.jpg
Storey 21.jpg (203.07 KiB) Viewed 210 times
Building 1.jpg
Building 1.jpg (234.11 KiB) Viewed 210 times

Csuleiman
Posts: 1953
Joined: Wed Mar 07, 2012 3:07 pm

Re: MISSING FLOOR

Post by Csuleiman » Wed Jun 24, 2020 7:55 am

Hello tinajerah,

We would like to check the problem directly in evo. Therefore please provide us with the evo project file for analysis.
It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dial.de'.

Best regards,
DIAL Support Team

Csuleiman
Posts: 1953
Joined: Wed Mar 07, 2012 3:07 pm

Re: MISSING FLOOR

Post by Csuleiman » Thu Jun 25, 2020 11:58 am

Hello tinajerah,

It seems as if there is a geometry problem in your project data. We were able to repair the files for you. We have sent you both projects via WeTransfer.

Best regards,
DIAL Support Team

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