ifc files ok in first using

questions regarding the handling of DIALux evo. (features, tools, options, settings)
Locked
TDL Ing
Posts: 2
Joined: Mon Apr 10, 2017 9:53 am

ifc files ok in first using

Post by TDL Ing » Fri Sep 15, 2017 10:42 am

Hello,

I have a matter with an .ifc.

When i open this file its ok... i saved my project (with or without work in), and when i want open my project Dialux Evo 7.1 (last release and before release) bug !

Can you test my ifc or my saved project ?

Sorry for my approximative English !

Thanks.

David C.

Csuleiman
Posts: 804
Joined: Wed Mar 07, 2012 3:07 pm

Re: ifc files ok in first using

Post by Csuleiman » Fri Sep 15, 2017 11:01 am

Dear TDL Ing,

To find the reason for this malfunction we would like to ask you to provide us with your project file and the IFC file for an analysis. Please send us also a link to this topic so that we can better assign the issue. Our email-address is support@dial.de.

Best regards,
DIAL Support Team

TDL Ing
Posts: 2
Joined: Mon Apr 10, 2017 9:53 am

Re: ifc files ok in first using

Post by TDL Ing » Fri Sep 15, 2017 12:19 pm

Thanks,

I give you a link (we transfer) directly to support@dial.de in few minutes. The two files are more than 30 Mo !

I wait you reply.

David C.

Csuleiman
Posts: 804
Joined: Wed Mar 07, 2012 3:07 pm

Re: ifc files ok in first using

Post by Csuleiman » Tue Sep 19, 2017 7:05 am

Dear David,

We repaired your project file and already sent it to you via email.

Best regards,
DIAL Support Team

Locked

Who is online

Users browsing this forum: No registered users and 4 guests