DIALUX EVO SAVING ERRO

questions regarding the handling of DIALux evo. (features, tools, options, settings)
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moonrathna
Posts: 8
Joined: Sun Nov 27, 2016 12:40 pm

DIALUX EVO SAVING ERRO

Post by moonrathna » Tue Apr 17, 2018 1:38 pm

Have strange error snapshop attached

DIALUX EVO - SAVING THE PROJECT FAILED THERE STILL ARE PROJECT FILES IN THE ACCESS ERROR

I cant save and I cant close as I worked long way to loose it,

Please advice
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T.Magenheimer
Posts: 1119
Joined: Thu Jul 26, 2012 10:16 am

Re: DIALUX EVO SAVING ERRO

Post by T.Magenheimer » Wed Apr 18, 2018 9:45 am

Dear moonrathna,

We never saw such an error message.

Please try to close all applications which are running in the background (also the antivirus software) and try to save your project file again, maybe several times.

Can you please send us your support ID for a further analysis of the problem?
You will find it in evo in the menu “?” -> “Info about DIALux evo...”. There you can copy and paste the whole text into an email and send it with a link to this thread to 'Support@dial.de'.

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Kind regards,
Your DIAL Support Team

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