Raytracer not highlited

questions regarding the handling of DIALux evo. (features, tools, options, settings)
Locked
buzaina16@gmail.com
Posts: 1
Joined: Sat May 19, 2018 10:13 am

Raytracer not highlited

Post by buzaina16@gmail.com » Sat May 19, 2018 10:16 am

Hello,

I have been using dialux evo 8.0. After calculating, I tried to do raytracing, but raytracer is not highligted.
Could someone help please?

Screenshot below:


thread.png
thread.png (77.62 KiB) Viewed 1060 times

Csuleiman
Posts: 1506
Joined: Wed Mar 07, 2012 3:07 pm

Re: Raytracer not highlited

Post by Csuleiman » Sun May 20, 2018 6:33 pm

Dear buzaina16@gmail.com,

We wonder if you could provide us with the problematic evo project file for further analysis. Our email address is 'Support@dial.de'.
Please send us also the link to this topic, so that we could better assign this issue.

Best regards,
DIAL Support Team

Csuleiman
Posts: 1506
Joined: Wed Mar 07, 2012 3:07 pm

Re: Raytracer not highlited

Post by Csuleiman » Fri May 25, 2018 7:36 am

Dear buzaina16@gmail.com,

Thank you very much for sending us your project file.

The problem is caused by the activated false colors. If you deactivate them, you will be able to do the raytracing. Please keep in mind that it is not possible to do a raytracing from a view including the global false colors.

Best regards,
DIAL Support Team

Locked

Who is online

Users browsing this forum: No registered users and 8 guests