DIALUX EVO DOES NOT CALCULATE

questions regarding the handling of DIALux evo. (features, tools, options, settings)
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jeancol90
Posts: 7
Joined: Wed Apr 15, 2020 2:07 pm

DIALUX EVO DOES NOT CALCULATE

Post by jeancol90 » Tue Jun 30, 2020 2:33 pm

Hello

This is the third time that I have this problem, DIALux does not calculate a complete previosly worked project.

Is a BIG problem because I hava a meeting in a few hours and now I have to re schechule.

I have to rebuild the entire project (a Big one..) with the risk of having this problem again!!


How can I fix the DIALux file to at least rescue the gometry builded??


:cry: :cry: :cry: :cry: :( :( :( :(

Csuleiman
Posts: 1996
Joined: Wed Mar 07, 2012 3:07 pm

Re: DIALUX EVO DOES NOT CALCULATE

Post by Csuleiman » Tue Jun 30, 2020 2:41 pm

Hello jeancol90,

Please send us the evo project file so that we can look at the problem directly. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dial.de'.

Best regards,
DIAL Support Team

jeancol90
Posts: 7
Joined: Wed Apr 15, 2020 2:07 pm

Re: DIALUX EVO DOES NOT CALCULATE

Post by jeancol90 » Tue Jun 30, 2020 2:58 pm

Hello

this is a wetrnasfer link to download the issued file.

https://we.tl/t-BnVfTWCWNv


I sended the email to suppor a few minutes ago.

thanks

T.Magenheimer
Posts: 1463
Joined: Thu Jul 26, 2012 10:16 am

Re: DIALUX EVO DOES NOT CALCULATE

Post by T.Magenheimer » Wed Jul 01, 2020 7:42 am

Hello jeancol90,

We were able to repair the project right now. We had to delete the calculation results directly from the data structure of the project folder. After that, we calculated the project in evo9.0 and the problems you mentioned were gone.

We will send you the calculated project file via WeTransfer within the next minutes.


Best regards,
DIAL Support Team

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