Dialux doesn't open anymore

goldorakiller
Posts: 8
Joined: Thu Feb 15, 2018 1:44 pm

Dialux doesn't open anymore

Post by goldorakiller » Fri Feb 16, 2018 10:34 am

Hello,
Since 2 days I have a problem with open Dialux 4.13.0.2.

Dialux work perfect on my PC since 10 years. But It doesn't open for now.
I have change nothing on my PC.

Here the message :

Image

Thnx in advance

Csuleiman
Posts: 1142
Joined: Wed Mar 07, 2012 3:07 pm

Re: Dialux doesn't open anymore

Post by Csuleiman » Fri Feb 16, 2018 4:07 pm

Dear goldorakiller,

We would like to recommend you to uninstall all three DIALux programs from your system (see screenshot) and install DIALux 4.13.0.2 once again by using the following setup. In this case all DIALux components will be newly registered.

DIALux 4.13.0.2 setup: https://b2b.dial.de/index.php/s/HePRxzOhXb6U5hG

Screenshot.jpg
Screenshot.jpg (60.96 KiB) Viewed 1691 times

Best regards,
DIAL Support Team

goldorakiller
Posts: 8
Joined: Thu Feb 15, 2018 1:44 pm

Re: Dialux doesn't open anymore

Post by goldorakiller » Mon Feb 19, 2018 7:34 am

Thx for answer.

I have uninstall the 3 dialux programs and install Dialux from your link.

Unfortunately, I have the same message and same error.

Csuleiman
Posts: 1142
Joined: Wed Mar 07, 2012 3:07 pm

Re: Dialux doesn't open anymore

Post by Csuleiman » Mon Feb 19, 2018 10:50 am

Dear goldorakiller,

We wonder if you could try to start DIALux in the Mesa mode. This mode is a reference graphics card driver, especially for our software. Please open the windows start menu and choose the mentioned entry.

Screenshot1.jpg
Screenshot1.jpg (22.49 KiB) Viewed 1651 times

Best regards,
DIAL Support Team

goldorakiller
Posts: 8
Joined: Thu Feb 15, 2018 1:44 pm

Re: Dialux doesn't open anymore

Post by goldorakiller » Mon Feb 19, 2018 2:39 pm

Done but same error.

Is there a log file where we can check what is missing ?

Csuleiman
Posts: 1142
Joined: Wed Mar 07, 2012 3:07 pm

Re: Dialux doesn't open anymore

Post by Csuleiman » Wed Feb 21, 2018 12:37 pm

Dear goldorakiller,

We would like to ask you to uninstall DIALux 4 once again manually from your computer and afterwards please follow the instructions:

Here you will find a list what you have to delete on your computer system in order to hopefully install our software product successfully:

1. Uninstall everything completely: DIAlux 4, DIALux Communication Framework, DIAL Data Dispatcher (see screenshot in our first posting)
2. Delete the program folders of DIALux 4 (C: \ Program Files (x86))
3. Delete also this folder (C: \ ProgramData \ DIALux)

These are our default installation paths. If you have adjusted them, you will need to adjust the paths accordingly.

After this you should restart your computer once and then reinstall DIALux 4 once again. Please use our download link as mentioned before: https://b2b.dial.de/index.php/s/HePRxzOhXb6U5hG

If you do not feel confident enough, it would be best to ask your administrator for help and, if necessary, make backup copies of the deleted folders on your desktop.

Best regards,
DIAL Support Team

goldorakiller
Posts: 8
Joined: Thu Feb 15, 2018 1:44 pm

Re: Dialux doesn't open anymore

Post by goldorakiller » Thu Feb 22, 2018 2:13 pm

Csuleiman wrote:
Wed Feb 21, 2018 12:37 pm
Dear goldorakiller,

We would like to ask you to uninstall DIALux 4 once again manually from your computer and afterwards please follow the instructions:

Here you will find a list what you have to delete on your computer system in order to hopefully install our software product successfully:

1. Uninstall everything completely: DIAlux 4, DIALux Communication Framework, DIAL Data Dispatcher (see screenshot in our first posting)
2. Delete the program folders of DIALux 4 (C: \ Program Files (x86))
3. Delete also this folder (C: \ ProgramData \ DIALux)

These are our default installation paths. If you have adjusted them, you will need to adjust the paths accordingly.

After this you should restart your computer once and then reinstall DIALux 4 once again. Please use our download link as mentioned before: https://b2b.dial.de/index.php/s/HePRxzOhXb6U5hG

If you do not feel confident enough, it would be best to ask your administrator for help and, if necessary, make backup copies of the deleted folders on your desktop.

Best regards,
DIAL Support Team
Done.

But same error.

Csuleiman
Posts: 1142
Joined: Wed Mar 07, 2012 3:07 pm

Re: Dialux doesn't open anymore

Post by Csuleiman » Fri Feb 23, 2018 10:51 am

Dear goldorakiller,

Please send us both log files from DIALux which are shown in the screenshots below.

Screenshot 1.jpg
Screenshot 1.jpg (53.1 KiB) Viewed 1542 times
Screenshot 2.jpg
Screenshot 2.jpg (56 KiB) Viewed 1542 times

Best regards,
DIAL Support Team

goldorakiller
Posts: 8
Joined: Thu Feb 15, 2018 1:44 pm

Re: Dialux doesn't open anymore

Post by goldorakiller » Fri Feb 23, 2018 11:23 am

goldorakiller wrote:
Thu Feb 22, 2018 2:13 pm
Csuleiman wrote:
Wed Feb 21, 2018 12:37 pm
Dear goldorakiller,

We would like to ask you to uninstall DIALux 4 once again manually from your computer and afterwards please follow the instructions:

Here you will find a list what you have to delete on your computer system in order to hopefully install our software product successfully:

1. Uninstall everything completely: DIAlux 4, DIALux Communication Framework, DIAL Data Dispatcher (see screenshot in our first posting)
2. Delete the program folders of DIALux 4 (C: \ Program Files (x86))
3. Delete also this folder (C: \ ProgramData \ DIALux)

These are our default installation paths. If you have adjusted them, you will need to adjust the paths accordingly.

After this you should restart your computer once and then reinstall DIALux 4 once again. Please use our download link as mentioned before: https://b2b.dial.de/index.php/s/HePRxzOhXb6U5hG

If you do not feel confident enough, it would be best to ask your administrator for help and, if necessary, make backup copies of the deleted folders on your desktop.

Best regards,
DIAL Support Team
Done.

But same error.
Here the files
install.zip
(15.7 KiB) Downloaded 54 times

Csuleiman
Posts: 1142
Joined: Wed Mar 07, 2012 3:07 pm

Re: Dialux doesn't open anymore

Post by Csuleiman » Fri Feb 23, 2018 12:04 pm

Dear goldorakiller,

Thank you for sending us your log files. We will forward them to our developer for further analysis. As soon as we have some more information we will get back to you again.

Best regards,
DIAL Support Team

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