Dialux doesn't open anymore

Csuleiman
Posts: 1145
Joined: Wed Mar 07, 2012 3:07 pm

Re: Dialux doesn't open anymore

Post by Csuleiman » Thu Mar 01, 2018 8:07 am

Dear goldorakiller,

We got some feedback from our developer. Your files look correct anyway. The installation went through normal. It seems to be a problem of a corrupted Windows update. Therefore we would recommend you to check the update which was installed at that time when the problem occured in DIALux. Please try to uninstall this update and then start DIALux once again.


Best regards,
DIAL Support Team

goldorakiller
Posts: 8
Joined: Thu Feb 15, 2018 1:44 pm

Re: Dialux doesn't open anymore

Post by goldorakiller » Wed Mar 07, 2018 9:24 am

Csuleiman wrote:
Thu Mar 01, 2018 8:07 am
Dear goldorakiller,

We got some feedback from our developer. Your files look correct anyway. The installation went through normal. It seems to be a problem of a corrupted Windows update. Therefore we would recommend you to check the update which was installed at that time when the problem occured in DIALux. Please try to uninstall this update and then start DIALux once again.


Best regards,
DIAL Support Team
Sorry but it's impossible for me to find which windows update cause this error.

Csuleiman
Posts: 1145
Joined: Wed Mar 07, 2012 3:07 pm

Re: Dialux doesn't open anymore

Post by Csuleiman » Wed Mar 07, 2018 9:58 am

Dear goldorakiller,

Regarding the Windows update, you should open the control panel -> programs and features -> open the installed updates and sort the Microsoft updates according to the date of installation . Then you could uninstall the corresponding update manually.

Screenshot.jpg
Screenshot.jpg (253.5 KiB) Viewed 1187 times

Best regards,
DIAL Support Team

goldorakiller
Posts: 8
Joined: Thu Feb 15, 2018 1:44 pm

Re: Dialux doesn't open anymore

Post by goldorakiller » Thu Mar 08, 2018 2:28 pm

I don't know exactly when dialux begin to crash since I'm not using it every day.

So i can't spend time to uninstall one by one each windows update.

Dialux Light works correctly so this is very strange.

goldorakiller
Posts: 8
Joined: Thu Feb 15, 2018 1:44 pm

Re: Dialux doesn't open anymore

Post by goldorakiller » Mon Mar 19, 2018 10:30 am

After uninstall lot of windows, the problem is still here.

I'm very disappointed and without solution.

Hope you can still help me.

Csuleiman
Posts: 1145
Joined: Wed Mar 07, 2012 3:07 pm

Re: Dialux doesn't open anymore

Post by Csuleiman » Mon Mar 19, 2018 12:37 pm

Dear goldorakiller,

Unfortunately we have no other suggestion to solution as the last one with the Windows updates.

Maybe you can check the older versions of DIALux 4. For this you have to uninstall the current one manually. Under the following links you can download and install our older DIALux versions.

DIALux 4.13.0.1: https://b2b.dial.de/index.php/s/9dC2SY7ym6sZGZK

DIALux 4.13.0.0: https://b2b.dial.de/index.php/s/cnai8fjQCdmOvpJ

DIALux 4.12.0.1: https://b2b.dial.de/index.php/s/e906508 ... 6438d84fbd

Another possibility is to reset your Windows system.


Best regards,
DIAL Support Team

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