Dialux file suddenly corrupted

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QRBZH
Posts: 1
Joined: Thu Jan 09, 2014 3:13 pm

Dialux file suddenly corrupted

Post by QRBZH » Wed Mar 08, 2017 12:27 am

Hi Dialux users and administrators,

During a lighting calculation (after many others on the same file), Dialux played on a loop at 100%. I quit and when i want to re-open it i have an error message : "Dialux a détecté un problème et est terminé par le système. [...]".

I tried to open the automatic back up file and it crashed. I tried to open the *.bak file and it crashed (and unfortunately i deleted this file...). I tried to uninstal Dialux and instal the latest one and it crashed.

Clue : Dialux had already crashed few times with that file when i wanted to show the *.dwg file into 3D view...

So i'm hopeless and in a tricky situation because i have to send that project tomorrow (well, today...).

I'll send you the file at support@dial.de .

Thank you for your help!

Regards,

QR

Csuleiman
Posts: 830
Joined: Wed Mar 07, 2012 3:07 pm

Re: Dialux file suddenly corrupted

Post by Csuleiman » Wed Mar 08, 2017 8:23 am

Dear QRBZH,

Thank you for sending us your project file. We forwarded it to our developer for further analysis. As soon as possible we will get back to you again with more information.

Best regards,
DIAL Support Team

Csuleiman
Posts: 830
Joined: Wed Mar 07, 2012 3:07 pm

Re: Dialux file suddenly corrupted

Post by Csuleiman » Wed Mar 08, 2017 9:51 am

Dear QRBZH,

Our developer was able to repair your project file. We've already sent it to you via email.

Best regards,
DIAL Support Team

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