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Importing IES files Dialux 4.13

Posted: Fri Sep 15, 2017 10:00 am
by gusgustav
Hi!

I am having great difficulties with adding IES-files to the program. I go to catalog, own database, import, choose the file, it says file is added to the database but it is nowhere to be found. I cant find the added files nomatter how I search for it?

I am using the Swedish language version on both windows 10 and windows XP.

Any help would be appreciated.

//Gustav

Re: Importing IES files Dialux 4.13

Posted: Fri Sep 15, 2017 10:59 am
by Csuleiman
Dear Gustav,

We wonder if you could upload some explaining screenshots showing your own database in details. It would also be of help if you could inform us about the manufacturer of the IES files. Maybe you can send us the article number of the luminaire file. Please send us also a link to this topic so that we can better assign the issue. Our email-address is support@dial.de.

Best regards,
DIAL Support Team

Re: Importing IES files Dialux 4.13

Posted: Fri Sep 15, 2017 11:33 am
by gusgustav
Hi again!

It appears to be an error in the IES file itself. We are crossing our fingers that this is the problem and if not, I will send you an e-mail about the problem. Thank you for your quick answer!

Re: Importing IES files Dialux 4.13

Posted: Fri Sep 15, 2017 11:36 am
by Csuleiman
Dear Gustav,

You're welcome! If you encounter further problems, feel free to send us an email.

Best regards,
DIAL Support Team