no result generated

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santaxxx
Posts: 1
Joined: Wed Dec 20, 2017 2:16 am

no result generated

Post by santaxxx » Wed Dec 20, 2017 2:43 am

Dear,
I have buildt a complex building with over 10k luminaires and surrounding buildings. At first, the floor ground was not build to the model, but the model was able to run successfully. Then I have added the floor ground and edited the reflective ratio of those buildings, and no result is generated ever after.
Would you please advise?
Thank you.

Csuleiman
Posts: 1151
Joined: Wed Mar 07, 2012 3:07 pm

Re: no result generated

Post by Csuleiman » Wed Dec 20, 2017 6:51 am

Dear santaxxx,

Please send us your project file and some screenshots showing the problem in details. We will try to repair the file for you. Besides this please provide us also with the link to this topic so that we could better assign this issue. Our email address is support@dial.de.

Best regards,
DIAL Support Team

Csuleiman
Posts: 1151
Joined: Wed Mar 07, 2012 3:07 pm

Re: no result generated

Post by Csuleiman » Wed Dec 20, 2017 7:52 am

Dear santaxxx,

Thank you very much for sending us your project file.
The problem is caused by the complexity of the project file. There are too many luminaires included which makes the performance in DIALux rather slow. Therefore the calculation process interrupts. We would recommend you to split the project in two or more single project files and try to calculate them one by one.

Best regards,
DIAL Support Team

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