Problema al Ejecutar Dailux

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JTorres
Posts: 2
Joined: Mon Feb 12, 2018 9:36 pm

Problema al Ejecutar Dailux

Post by JTorres » Mon Feb 12, 2018 9:52 pm

Estimados Srs de DIALux.
Hoy descargue la aplicación DIALux 4.13 de su pagina WEB.
Después de instalar ejecute el programa y salio este error:
"Un Importante componente del Software no pudo ser cargado. Lleve a cabo de nuevo la instalación del programa."
Ya he instalado en 5 ocasiones el programa y no he podido solucionar.

Csuleiman
Posts: 926
Joined: Wed Mar 07, 2012 3:07 pm

Re: Problema al Ejecutar Dailux

Post by Csuleiman » Tue Feb 13, 2018 7:44 am

Dear JTorres,

It seems to be as if the setup file is not downloaded completely and therefore corrupt. We wonder if you could try to download and install the DIALux version by using the following download link which leads you directly to the DIALux setup.

DIALux 4.13.0.2 setup: https://b2b.dial.de/index.php/s/HePRxzOhXb6U5hG

Please try to install the version again. We would like to recommend you to deactivate your security software (virus scanner) once on your computer system and after this please check if you can run the installation of DIALux 4.13.0.2 without any problems.

If you have a bad feeling to disable the security software, you can deactivate your WLAN connection and remove the network cable from your computer.

Best regards,
DIAL Support Team

JTorres
Posts: 2
Joined: Mon Feb 12, 2018 9:36 pm

Re: Problema al Ejecutar Dailux

Post by JTorres » Tue Feb 13, 2018 4:06 pm

Estimados Srs. Dialux.
Descargue la aplicación desde el link que me hicieron llegar.
Lamentablemente no he podido solucionar el problema de ejecución del programa.
Espero puedan enviar otra alternativa de solución.
[img]C:\Users\Juan T\Pictures\IMG_20161210_181956908_HDR.jpg[/img]

Csuleiman
Posts: 926
Joined: Wed Mar 07, 2012 3:07 pm

Re: Problema al Ejecutar Dailux

Post by Csuleiman » Tue Feb 13, 2018 7:08 pm

Dear JTorres,

Unfortunately we are not able to see your uploaded image. Therefore we wonder if you could try to upload it once again or to send it to us via email. Our email address is support@dial.de. Please send us also a link to this thread so that we could better assign this issue.

Best regards,
DIAL Support Team

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