Dear goldorakiller,
We got some feedback from our developer. Your files look correct anyway. The installation went through normal. It seems to be a problem of a corrupted Windows update. Therefore we would recommend you to check the update which was installed at that time when the problem occured in DIALux. Please try to uninstall this update and then start DIALux once again.
Best regards,
DIAL Support Team
Dialux doesn't open anymore
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- Posts: 8
- Joined: Thu Feb 15, 2018 1:44 pm
Re: Dialux doesn't open anymore
Sorry but it's impossible for me to find which windows update cause this error.Csuleiman wrote: ↑Thu Mar 01, 2018 8:07 amDear goldorakiller,
We got some feedback from our developer. Your files look correct anyway. The installation went through normal. It seems to be a problem of a corrupted Windows update. Therefore we would recommend you to check the update which was installed at that time when the problem occured in DIALux. Please try to uninstall this update and then start DIALux once again.
Best regards,
DIAL Support Team
Re: Dialux doesn't open anymore
Dear goldorakiller,
Regarding the Windows update, you should open the control panel -> programs and features -> open the installed updates and sort the Microsoft updates according to the date of installation . Then you could uninstall the corresponding update manually.
Best regards,
DIAL Support Team
Regarding the Windows update, you should open the control panel -> programs and features -> open the installed updates and sort the Microsoft updates according to the date of installation . Then you could uninstall the corresponding update manually.
Best regards,
DIAL Support Team
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- Posts: 8
- Joined: Thu Feb 15, 2018 1:44 pm
Re: Dialux doesn't open anymore
I don't know exactly when dialux begin to crash since I'm not using it every day.
So i can't spend time to uninstall one by one each windows update.
Dialux Light works correctly so this is very strange.
So i can't spend time to uninstall one by one each windows update.
Dialux Light works correctly so this is very strange.
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- Posts: 8
- Joined: Thu Feb 15, 2018 1:44 pm
Re: Dialux doesn't open anymore
After uninstall lot of windows, the problem is still here.
I'm very disappointed and without solution.
Hope you can still help me.
I'm very disappointed and without solution.
Hope you can still help me.
Re: Dialux doesn't open anymore
Dear goldorakiller,
Unfortunately we have no other suggestion to solution as the last one with the Windows updates.
Maybe you can check the older versions of DIALux 4. For this you have to uninstall the current one manually. Under the following links you can download and install our older DIALux versions.
DIALux 4.13.0.1: https://b2b.dial.de/index.php/s/9dC2SY7ym6sZGZK
DIALux 4.13.0.0: https://b2b.dial.de/index.php/s/cnai8fjQCdmOvpJ
DIALux 4.12.0.1: https://b2b.dial.de/index.php/s/e906508 ... 6438d84fbd
Another possibility is to reset your Windows system.
Best regards,
DIAL Support Team
Unfortunately we have no other suggestion to solution as the last one with the Windows updates.
Maybe you can check the older versions of DIALux 4. For this you have to uninstall the current one manually. Under the following links you can download and install our older DIALux versions.
DIALux 4.13.0.1: https://b2b.dial.de/index.php/s/9dC2SY7ym6sZGZK
DIALux 4.13.0.0: https://b2b.dial.de/index.php/s/cnai8fjQCdmOvpJ
DIALux 4.12.0.1: https://b2b.dial.de/index.php/s/e906508 ... 6438d84fbd
Another possibility is to reset your Windows system.
Best regards,
DIAL Support Team
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