Dialux doesn't open anymore

[Csuleiman]

Dear goldorakiller,

We got some feedback from our developer. Your files look correct anyway. The installation went through normal. It seems to be a problem of a corrupted Windows update. Therefore we would recommend you to check the update which was installed at that time when the problem occured in DIALux. Please try to uninstall this update and then start DIALux once again.


Best regards,
DIAL Support Team

[goldorakiller]

Dear goldorakiller,

We got some feedback from our developer. Your files look correct anyway. The installation went through normal. It seems to be a problem of a corrupted Windows update. Therefore we would recommend you to check the update which was installed at that time when the problem occured in DIALux. Please try to uninstall this update and then start DIALux once again.


Best regards,
DIAL Support Team

Sorry but it's impossible for me to find which windows update cause this error.

[Csuleiman]

Dear goldorakiller,

Regarding the Windows update, you should open the control panel -> programs and features -> open the installed updates and sort the Microsoft updates according to the date of installation . Then you could uninstall the corresponding update manually.

Screenshot.jpg (253.5 KiB) Viewed 1670 times

Best regards,
DIAL Support Team

[goldorakiller]

I don't know exactly when dialux begin to crash since I'm not using it every day.

So i can't spend time to uninstall one by one each windows update.

Dialux Light works correctly so this is very strange.

[goldorakiller]

After uninstall lot of windows, the problem is still here.

I'm very disappointed and without solution.

Hope you can still help me.

[Csuleiman]

Dear goldorakiller,

Unfortunately we have no other suggestion to solution as the last one with the Windows updates.

Maybe you can check the older versions of DIALux 4. For this you have to uninstall the current one manually. Under the following links you can download and install our older DIALux versions.

DIALux 4.13.0.1: https://b2b.dial.de/index.php/s/9dC2SY7ym6sZGZK

DIALux 4.13.0.0: https://b2b.dial.de/index.php/s/cnai8fjQCdmOvpJ

DIALux 4.12.0.1: https://b2b.dial.de/index.php/s/e906508 ... 6438d84fbd

Another possibility is to reset your Windows system.


Best regards,
DIAL Support Team