DIALux 4.13 "Unknown error while accessing"

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Phoenix0236
Posts: 1
Joined: Mon Mar 05, 2018 1:17 pm

DIALux 4.13 "Unknown error while accessing"

Post by Phoenix0236 » Mon Mar 05, 2018 4:03 pm

Hello,

When I try to open dialux 4.13 fail/project (~30mb), I get this message:
"Unknown error while accessing Y:\.....\(1).dlx"

Could you help me please with this problem? Before it worked normally.
It is possible to repair this project?
I have tried to open with the 4.13.0.0 and the 4.13.0.1 version, but it's still not working.

Thanks.
Attachments
(1).zip
corrupt file
(76.39 KiB) Downloaded 70 times

Csuleiman
Posts: 1251
Joined: Wed Mar 07, 2012 3:07 pm

Re: DIALux 4.13 "Unknown error while accessing"

Post by Csuleiman » Tue Mar 06, 2018 8:34 am

Hello Phoenix0236,

Unfortunately in your original project file all data were deleted during the last saving process, so it is not possible for us to repair your project file.

In case of such problems there remains always a possibility to get at least a part of your data back. For this there is the backup file, which is to be found in the same directory as the original file. It is named equally but with the additional extension .bak ("project name.dlx.bak"). You can use this file in DIALux if you simply renames it to "project name 1.dlx". After the renaming the file should be readable as every other DIALux project file.

To avoid such a dramatic loss of your work, we recommend you to save your project file several times during your planning to a local folder. In addition you should save your files before calculating, too.

Best regards,
DIAL Support Team

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