the project is not opening, please help

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MartinPykaCora
Posts: 3
Joined: Wed Nov 13, 2019 10:39 am

the project is not opening, please help

Post by MartinPykaCora » Wed Nov 13, 2019 10:49 am

I saved the project yesterday. Without errors. I can't open it today. The .bak file also doesn't work.
Is there a chance to recover this project? The file weighs 14mb, everything looks normal.

Csuleiman
Posts: 1661
Joined: Wed Mar 07, 2012 3:07 pm

Re: the project is not opening, please help

Post by Csuleiman » Wed Nov 13, 2019 10:59 am

Hello MartinPykaCora,

We wonder if you could send us your project file and also the backup *.bak file for further analysis.
It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dial.de'.

Best regards,
DIAL Support Team

MartinPykaCora
Posts: 3
Joined: Wed Nov 13, 2019 10:39 am

Re: the project is not opening, please help

Post by MartinPykaCora » Wed Nov 13, 2019 11:16 am

I sent an email with a link to the project


T.Magenheimer
Posts: 1379
Joined: Thu Jul 26, 2012 10:16 am

Re: the project is not opening, please help

Post by T.Magenheimer » Wed Nov 13, 2019 12:28 pm

Hello MartinPykaCora,

We forwarded your DIALux project file to our developers. We will get back in touch with you as soon as we get feedback from them.


Best regards,
DIAL Support Teama

Csuleiman
Posts: 1661
Joined: Wed Mar 07, 2012 3:07 pm

Re: the project is not opening, please help

Post by Csuleiman » Mon Nov 18, 2019 2:58 pm

Hello MartinPykaCora,

We have already sent you the repaired project file via WeTransfer.

Best regards,
DIAL Support Team

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