DIALUX stops responding

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tobiaspe
Posts: 1
Joined: Wed May 06, 2020 9:49 am

DIALUX stops responding

Post by tobiaspe » Wed May 06, 2020 10:45 am

Hi,
I want to open DIALUX 4.13. As soon as I double-click on it, a window opens. However, DIALUX stops responding.
I have to end it via the Task Manager, otherwise nothing works.

Can someone help me here?

Thanks in advance.

many Greetings

Tobias

Csuleiman
Posts: 1942
Joined: Wed Mar 07, 2012 3:07 pm

Re: DIALUX stops responding

Post by Csuleiman » Wed May 06, 2020 12:27 pm

Hello Tobias,

Does the problem occur with a specific DIALux project? In case of this, please send us the DIALux project file for analysis. We will attempt to recreate the behaviour. Please send the project and the link to this thread to 'support@dial.de'.

If the problem always occurs when opening DIALux - without a specific project - you could try changing the graphics card mode.
We wonder if you could try to start DIALux in the Mesa mode. This mode is a reference graphics card driver, especially for our software. Please open the windows start menu and choose the mentioned entry.

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Best regards,
DIAL Support Team

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