The cutout tool does not cut out

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MarieA
Posts: 12
Joined: Wed Sep 28, 2016 11:51 am

The cutout tool does not cut out

Post by MarieA » Tue Jun 27, 2017 9:59 am

Hi
I need to do a cutout between the ground floor and 1.st floor in order to construct a staircase.
When I try to make the necessary cutout, the tool does not work, neither when I do the cutout in the floor in 1.st floor view, nor done in the ceiling in ground floor view.

If I make a cutout elsewhere, the tool works. So I guess the problem is between the two floors. Does this sound familiar?
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Csuleiman
Posts: 1996
Joined: Wed Mar 07, 2012 3:07 pm

Re: The cutout tool does not cut out

Post by Csuleiman » Tue Jun 27, 2017 12:08 pm

Dear MarieA,

We would like to ask you to send us your original project file. We will check the cut-out behavior directly in your project file. Please send us also a link to this topic so that we can better assign the issue. Our email-address is support@dial.de.

Best regards,
DIAL Support Team

Csuleiman
Posts: 1996
Joined: Wed Mar 07, 2012 3:07 pm

Re: The cutout tool does not cut out

Post by Csuleiman » Wed Jun 28, 2017 9:07 am

Dear MarieA,

Thank you very much for sending us your project file.

Our developer analysed your project and determined that there was a bug in evo which has to be fixed in one of the next evo versions. He was able to repair your project so that you could do your lighting planning furthermore. We've sent you the project file via email.
We hope to help you with this solution.

Best regards,
DIAL Support Team

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